All of our members expect the car to be there at the beginning of their booking. Returning the car late can cause a significant inconvenience to the next member. For this reason we have significant Late Fees – which are completely avoidable if you bring the car back on time or extend your booking before it ends.
If you do NOT extend your booking or notify us that you are running late before your booking ends, then you will be fined $1 per minute that you are late.
If you call us at least 15 minutes BEFORE your reservations ends, then we will extend your reservation if possible. If that’s not possible and you displace the next member the Late Fee is $0.50/minute (provided you have notified us you will be late, if you do NOT notify us then the Late Fee is $1/minute).
To avoid penalty fees, if you are running late:
- Use the website or mobile site to extend your booking.
- If the car is already booked immediately after you and you can not get the car back on time, notify Colorado CarShare immediately by calling 303.720.1185.
- Late fees will be assessed, but will be significantly less if you notify us in advance so we can notify and/or shift the next member.
Be very conscientious about your booking details and be certain about your end time before starting a trip! It is significantly less expensive for you to add a little time onto a booking than to be assessed a late fee. Not only will you keep your costs down, but you will also be keeping your carshare karma up.