I was in an accident in June of 2016 and unable to replace my car right away.  I spent the summer biking a lot, and getting a lot of rides from wonderfully supportive friends.  I was amazed at just how much I was able to do in Boulder with a bike and a little extra planning.  But I definitely missed the alone time I used to spend in the car– and the sense of independence that came from being able to drive anywhere, whenever I wanted.

As summer came to a close, a close friend started making travel plans that would leave his car in Boulder, unused for about 3 months.  He was kind and trusting enough to let me drive his car whenever I needed it– and I was reminded of how much easier life was with a car.  As I priced out options to replace my car on his return, I just couldn’t get the numbers to work out.  I operate my own business as a yoga teacher– traveling to teach many of my classes onsite.  Most of my work is in Boulder, so technically bikeable, but on any given day I need to transport a bunch of yoga mats, my computer and other “work stuff,” and oftentimes other various athletic equipment.  This can all be tricky on a bike through the Colorado winter.

A friend suggested that I look into carshare programs, so I decided to price it out.  When I saw eGo’s non-profit mission, and experienced personalized support through the application process, I was sold.  As I learned the ins and outs of the program, the team was available to answer any questions or concerns that I had.  I’ve been a member for about a month and a half now and I feel more motivated, empowered, and free in my business and my life.  This whole experience has showed me that I actually used to attach a lot of my independence to my car.  When it was gone one day, I was shocked at how little it affected me logistically, but how much it affected my feeling of independence.  So now, it’s perfect.  I have access to a car whenever I need it.  I can give friends rides again, repaying so many of the favors I called in over the past year.  I can even grab a pickup and help somebody move!  Most importantly, I can accept any new business opportunity that comes my way, with confidence that transportation won’t be an issue.

As a yoga teacher, I encourage my students to use their bodies and minds as effectively and efficiently as possible.  As a member of eGo Carshare, I feel like I’m using my time and money– and bicycle– optimally.  I’m so grateful to have found out about this valuable resource, headquartered right around the corner.

Jenna Bee

Founder and Yoga Teacher, All Terrain Yoga

During the summer of 2016 project teams from Blueprint Denver and Denver Moves: Transit held focus groups with Denver Land Use and Transit Stakeholder representatives.  Their goal was to better understand how Denver residents, employees, and visitors want land use, mobility and transit in Denver to be over the next 20 years. Both Blueprint Denver and Denver Moves are part of a larger community-driven planning process titled Denveright, which challenges you to shape how you want to Denver to evolve in four key areas: land use, mobility, parks, and recreational resources.

As 2017 begins there is still another opportunity for you and your community to contribute to the development of the Denveright vision by looking over the graphic plan and providing feedback at the bottom of this webpage:

https://www.denvergov.org/content/denvergov/en/denveright/share-your-voice/values-and-vision.html

Continuing the tradition of community support for nonprofits, the 7th Annual Colorado Gives Day is happening again on December 6, 2016.

ColoradoGives.org is a year-round, online giving website featuring more than 1,800 Colorado nonprofit organizations. Made possible by Community First Foundation since 2007, ColoradoGives.org encourages charitable giving by providing comprehensive, objective and up-to-date information about Colorado nonprofits and an easy way to support them online.   All of the charities on ColoradoGives.org are recognized by the Internal Revenue Service and the Secretary of State and are in good standing. Donations are tax deductible as charitable contributions to the full extent permitted by law.

Please look over our section of this great fundraising website and pledge support if you are able to.  We greatly appreciate your involvement, both financially and in your actions to help reduce the impact of motor vehicle use in the Boulder-Denver area.

https://www.coloradogives.org/eGoCarShare/programs

Hello eGo CarShare Community,

As many of you know, eGo CarShare (formerly Boulder CarShare) has been a central part of my life since we first launched back in 2001. I continue to be very committed to seeing our organization grow and thrive in the Metro area, but the time is right to make some changes – both for me personally, as well as organizationally for eGo CarShare.

With our recent software transition behind us, we have the opportunity to restructure and streamline some of our positions. I’m also personally looking to ‘restructure’ my life in a way that affords me the flexibility to spend more time with my family in the Midwest. (I would not have been able to help start Boulder CarShare without the help and support of my family, and it’s time for me to return that support.) Therefore, in the upcoming months I’ll be passing the torch to a new Executive Director and we’re also consolidating our Member Support and Billing positions.

I’ll be staying on as ED until we have hired a new ED who will lead our organization on to another exciting chapter in our organization’s future, at which point I will shift more fully to Operations Management and/or an advising capacity, which will allow me more flexibility and time for family.

Our new and improved software system is also allowing us to restructure some of our internal operations, so we are currently hiring for a Member Support/Billing Manager extraordinaire.

Both of our job postings are on our blog. If you would like to become a more active part of the eGo CarShare team, we welcome you to apply.

I look forward to this new chapter in my life, as well as a new phase for eGo CarShare.

I would like to thank our board, staff, and all our members and various partners for your support throughout the years. We wouldn’t be where we are today without your help, support, and involvement.

With appreciation,

Karen Worminghaus

Executive Director

eGo CarShare

Member Support and Billing Manager

Full Time – Boulder, Colorado

September 6, 2016

eGo CarShare is seeking a passionate and highly motivated Member Support and Billing Manager to join our small nonprofit team. This position will primarily work from our office in downtown Boulder, CO with the opportunity to occasionally work at our shared office space in Lodo (Denver). This is a full-time position. Hours are Monday-Friday, 9am-5pm.

The Member Support and Billing Manager position is the hub of our operations and represents the “face and voice” of our organization to the majority of our 2,000+ members. As such this is a key position in our organization and requires outstanding customer service skills, as well as a very wide range of operational knowledge and competency. The ideal candidate will be equally comfortable with, and will enjoy, troubleshooting timely operational issues with members as he/she is with doing more routine duties such as processing applications and responding to a wide array of e-mail inquiries. This is typically a very dynamic job which requires the ability to quickly prioritize and shift focus as needed. Attention to detail and follow-up is also essential.

RESPONSIBILITIES

Primary responsibilities include:

• Members Support – includes providing outstanding support to our members, answering our main phone line, processing new member applications, responding to general e-mail inquiries, troubleshooting operational and reservation issues with members, educating members about our policies and fees, member account maintenance, etc.
• Billing Manager – includes daily carshare billing activities, preparing and e-mailing out monthly member statements, answering members’ billing questions via phone and e-mail, managing member accounts receivable, assisting with accounts payable

Additional duties may include:

• After Hours Member Support – option for on-call shifts in evenings and weekends
• Fleet Assistance – help with fleet duties as needed – including assisting with filing insurance claims, scheduling maintenance appointments, helping with basic maintenance needs on-site (moving a car to a different parking space, jumping a car, etc.)
• Various Marketing / Outreach tasks
• Other duties and responsibilities as assigned and needed

QUALIFICATIONS

Required:

• Minimum of three years of office administration experience
• Minimum of two years of customer service or operational management experience

• Excellent customer service skills
• Excellent oral and written communication skills
• Exceptional computer skills, including proficiency in Microsoft Office (particularly Word and Excel), Gmail and Google docs; eagerness to learn new software applications
• Enjoy working in a small, dynamic, often fast-paced, office environment with minimal supervision
• Enjoy working independently the majority of the time; very self-directed
• Ability to handle and prioritize multiple requests and deadlines in a calm and focused manner; comfortable with task deferment as needed to accommodate changing work demands throughout the day
• Keen attention to detail and follow-through without losing sight of the big picture
• Strong organizational skills
• Strong analytical and problem solving skills; enjoys looking for ways to improve systems and workflow
• Strong aptitude and comfort with troubleshooting general vehicle operational details
• Strong interpersonal skills and professional maturity in interacting with carshare members, co-workers, Board members, and vendors
• Proactive and self-motivated, but also an excellent team player – always willing to help out with any task at hand with a positive attitude
• Demonstrated initiative and reliability
• Good sense of humor
• Incorporates sustainability practices into daily lifestyle

Preferred:

• Experience working at a small nonprofit organization or similar office environment
• Knowledge of carsharing industry and Transportation Demand Management (TDM) practices
• Passionate about eGo CarShare’s mission to provide and promote alternatives to individual car ownership, thereby reducing the environmental and social impacts associated with motor vehicle use.
• Avid bike or transit commuter, working knowledge of public transit system in both Boulder and Denver; you do NOT need to own a car
• Proficiency in Spanish

Necessary Special Requirements:

• Valid driver’s license and clean driving record

COMPENSATION & BENEFITS

• Starting Salary: $27,000-$30,000 depending on experience; additional compensation available for on-call shifts (optional)
• Free eGo CarShare membership and discounted usage fees
• RTD Eco Pass (transit pass)
• $220/month toward health insurance
• Paid vacation, sick time, holidays
• Employer matched retirement plan
• $250/year for professional development

eGo CarShare is an equal opportunity employer and does not discriminate based on sex, race,  religion, sexual orientation, gender identity, age, disability, or anything else.

TO APPLY

The position is open immediately, until filled. Interviews will be held on a rolling basis. Send cover letter and resume to jobs@carshare.org and include both the job title and your full name in the subject line. Incomplete applications will not be accepted. Only applicants selected for interviews will be contacted. No phone calls please.

In addition to your resume and cover letter, please also briefly answer the questions below in one page or less.

Application Questions:

1) What do you know about carsharing, and what impact do you believe it has on the community and environment?

2) Briefly explain what you did at your last 2 jobs and also why you left them.

3) Give us an example of a time you’ve gone the extra mile for both a customer and an employer.

4) When would you be available to start?

ABOUT EGO CARSHARE

eGo CarShare is a local 501(c)(3) nonprofit carsharing organization serving the Denver-Boulder metro area. eGo CarShare is a local, affordable, sustainable, and innovative organization, committed to serving and improving our community. Our mission is to provide and promote alternatives to individual car ownership, thereby reducing the environmental and social impacts associated with motor vehicle use. Every car in our fleet replaces 9-13 privately owned vehicles. In 2014, eGo CarShare was recognized by Colorado Biz with the Inaugural Green Colorado Award. Visit our website at carshare.org for more information about our organization.