eGo CarShare is seeking a passionate and highly motivated Member Support & Administration Manager to join our small nonprofit team. This position will primarily work from our office in Boulder, CO and or at our shared office space in Downtown Denver. This is a full-time position. Hours are Monday-Friday, 9am-5pm, with some flexibility.
This position is the hub of our operations and represents the “face and voice” of our organization to the majority of our 3,000+ members across Boulder County and Denver. As such this is a key position in our organization and requires outstanding customer service skills, as well as a very wide range of operational knowledge and competency, while being able to work mostly independently. The ideal candidate will be equally comfortable with, and will enjoy, troubleshooting timely operational issues with members as he/she is with doing more routine duties such as processing applications and responding to a wide array of e-mail inquiries. This is typically a very dynamic job which requires the ability to quickly prioritize and shift focus as needed. Attention to detail, ability to manage Members (customers) and follow-up is essential.
RESPONSIBILITIES
Primary responsibilities include:
Member Support – includes providing outstanding support to our members, answering our main phone line, processing new member applications, responding to general e-mail inquiries, troubleshooting operational and reservation issues with members, educating members about our policies and fees, member account maintenance, etc.
Billing & General Administration – includes daily carshare billing activities, preparing and e-mailing out monthly member statements, answering members’ questions via phone and e-mail, fleet admin support, assisting with member accounts receivable/payable, etc.
Additional duties may include:
After Hours Member Support – option for on-call shifts in evenings and weekends (additional compensation)
Fleet Assistance – help with fleet duties as needed – including assisting with filing insurance claims, scheduling maintenance appointments, helping with basic maintenance needs on-site (moving a car to a different parking space, jumping a car, etc.)
Various Education and Member Outreach tasks
Other duties and responsibilities as assigned and needed
QUALIFICATIONS
Required:
Mission driven alignment regarding sustainability and social equity in the local community
Minimum of three years of office administration experience, or two years at management level
Minimum of two years of customer service or operational management experience
Excellent customer service skills
Excellent oral and written communication skills
Exceptional computer skills, including proficiency in Microsoft Office (particularly Word and Excel), Gmail and Google docs; eagerness to learn new software applications
Enjoy working in a small, dynamic, often fast-paced, office environment with minimal supervision
Enjoy working independently the majority of the time; very self-directed
Ability to multi-task, handle and prioritize multiple requests and deadlines in a calm and focused manner; comfortable with task deferment as needed to accommodate changing work demands throughout the day
Keen attention to detail and follow-through without losing sight of the big picture
Strong organizational skills
Strong analytical and problem solving skills; enjoys looking for ways to improve systems and workflow
Strong aptitude and comfort with troubleshooting general vehicle operational details
Strong interpersonal skills and professional maturity in interacting with carshare members, co-workers, Board members, and vendors
Proactive and self-motivated, but also an excellent team player – always willing to help out with any task at hand with a positive attitude
Demonstrated initiative and reliability
Good sense of humor
Incorporates sustainability practices into daily lifestyle
Preferred:
Experience working at a small nonprofit organization or similar office environment
Knowledge of carsharing industry and Transportation Demand Management (TDM) practices or other related industry
Passionate about eGo CarShare’s mission to provide and promote alternatives to individual car ownership.
Avid bike or transit commuter, working knowledge of public transit system in both Boulder and Denver; you do NOT need to own a car
Intermediate+ conversational proficiency in Spanish
Experience:
Microsoft Office: 2 years (Preferred)
Administrative: 2 years (Required)
Excel: 2 years (Preferred)
Office: 2 years (Required)
Clean Driving Record: 3 years (Required)
Necessary Special Requirements:
Valid driver’s license and clean driving record
COMPENSATION & BENEFITS
Starting Salary: $33,000-$36,000 depending on experience; additional compensation available for on-call shifts (optional)
Free eGo CarShare membership and discounted usage fees
RTD Eco Pass (transit pass)
Health & wellness add-on 90 probation period
Paid vacation, sick time, holidays
Employer matched retirement plan
$250/year for professional development
Casual and relaxed work environment
Meaningful and rewarding work – leave work each day knowing you have made a difference in our community
eGo CarShare is an equal opportunity employer and does not discriminate based on sex, race, religion, sexual orientation, gender identity, age, disability, or anything else.
TO APPLY
The position is open until filled. Interviews will be held on a rolling basis. To apply send cover letter and resume to [email protected] and include both the job title and your full name in the subject line. Incomplete applications will not be accepted. Only applicants selected for interviews will be contacted. No phone calls please.
Benefits offered:
Paid time off
Parental leave
Health insurance
Retirement benefits or accounts
Commuting/travel assistance
Flexible schedules
Workplace perks such as food/coffee and flexible work schedules
ABOUT
eGo CarShare is a Colorado-based 501(c)(3) nonprofit organization serving the Denver-Boulder metro area. Our local, sustainable, and innovative carshare org is committed to serving and improving our community and the environment. Our mission is to provide and promote alternatives to individual car ownership, thereby reducing the social, economic and environmental impacts of motor vehicle use. Every car in our fleet replaces 9-13 privately owned vehicles. In 2014, eGo CarShare was recognized by Colorado Biz with the Inaugural Green Colorado Award. Visit our website at carshare.org for more information.
Is the world’s largest car share company gone from Denver (and other markets)? Yep! As Streetsblog USA and others report, Car2Go is Car2Gone! Unfortunately this may result in more individual car ownership in the Denver Metro region. In fact we’ve heard from frustrated Car2Go Members looking for alternatives, including purchasing a vehicle.
In response, at eGo CarShare we are committing to ramping up our carshare service in Denver. We are also offering Car2Go members free eGo CarShare Membership by simply using the promo code Car2Gone when they sign up. This is a part of our mission to reduce single occupancy vehicle (SOV) ownership and use in Colorado.
As with previous carshare casualties, Enterprise and Maven (owned by GM), Car2Go is the latest symptom of ginormous companies entering what they think is a lucrative space (shared mobility). But they don’t actually understand the market and how increasingly competitive it is, especially with shorter trips.
We, on the other hand, are a 21 year young, hyper-local Colorado nonprofit dedicated to reducing SOV ownership & use. In doing so we compliment alternative mobility options like bike sharing and public transit. We also support socially-equitable mobility in lower income areas, while electrifying our fleet in order to amplify environmental benefits. We do so by working with the City, foundations, businesses, nonprofits and other mobility partners in order to meet our mission and not have to focus only on the bottom line.
https://carshare.org/wp-content/uploads/2020/09/CoCarshare_horiz_color-300x56.png00Peter Krahenbuhlhttps://carshare.org/wp-content/uploads/2020/09/CoCarshare_horiz_color-300x56.pngPeter Krahenbuhl2019-10-30 23:48:372019-11-14 03:05:28Car2Go is Car2Gone but eGo CarShare is here to STAY!
We all know that traffic congestion is an enormous issue in cities all over the country. The nitrogen oxide and carbon dioxide levels in the air increase daily; therefore, our health and the environment are directly impacted.
Thankfully, the world has started to act and today there is the increasing popularity of electric vehicles (EVs), which can be a key action to creating a transition for a sustainable world. According to a recent U.S. News article, by choosing to drive an EV you are helping to reduce harmful air pollution from exhaust emissions and contribute to better air quality.
The market is also jumping on board to support a greener world. Companies like Volvo, Tesla, and Toyota all have electric vehicles and according to The Driven, “By 2030 there will be 21 million electric vehicles on the road globally”. Read more about this on U.S News.
eGo CarShare is very happy to announce Colorado’s first electric vehicle car share in a mixed-income community! The new car is located at Navajo and 10th Street in the Mariposa District of Denver. eGo has been present in the neighborhood since 2013, but we are now proud to take this significant step in sustainable transportation. On June 1st, we launched the vehicle and charging station during the 5th Annual Youth on Record Block Party. The location also includes free EV charging access for the general public.
Our very own Fleet Manager (Adam) constantly uses Boulder B Cycle to get across town to check up on our cars and get them to appointments (35+ in Boulder!). This is no small feat, and B Cycle makes it that much easier for Adam. Here is his story:
“As eGo’s fleet manager I am constantly in need of multi-modal transportation to get around Boulder quickly and efficiently. I take on average 3 or 4 B-Cycle trips per day. It took me a few weeks to memorize where all of the stations are and which ones are nearest the cars in our fleet. Without B-Cycle, it would be very inefficient and slow for me to keep up with oil changes, cleanings, logistical swaps, and all the moving parts that go along with keeping the fleet servicing the people of Boulder.
In a pinch, I have tossed B-Cycle bikes in the back of eGo trucks and even once in a Prius, to make appointments on time. It’s awesome how easy it is to get around Boulder without owning a car, relying entirely on bike-sharing, carsharing, and RTD buses. I would love nothing more than to do a marketing photo-shoot for B-Cycle ripping a bike around Valmont Bike Park. Here’s to a greener, smarter, and more multi-modal Boulder! See you on the bike path ;)”
If you are a leader in the greater Denver & Boulder-Metro region who may be interested in helping an amazing nonprofit org grow into the future, we now have open positions on the eGo Carshare Board of Directors. We are at a pivotal time in the organization’s existence as the mobility landscape continues to be more competitively served, and we are looking for leaders to help us meet the opportunities ahead.
Currently, eGo CarShare is looking for leaders with vision and in areas of expertise including:
Business Leaders in Bank/Finance, Property Owners, Tech & anyone else with mobility interest
Fund Development, Donor Cultivation & Grant Writing
Political & Government Leaders
Communications, Outreach or Media Relations
App/tech Developers
We are open to qualified and enthusiastic leaders with creative ideas for strategic funding initiatives and ways to leverage community partnering opportunities so that we can implement programs which will allow eGo to continue to evolve, while serving our business, residential, nonprofit and academic communities!
As an eGo CarShare member, you already choose to live a more sustainable urban existence. Yay carsharing! Want another way to be sustainable in Denver by being a food and soil regenerator?!
Check out our friends at Scraps, a company that uses only bikes and trikes – or its eGo business membership if the weather is too dangerous for pedaling – to run its business. And since Scraps is in the composting business, that means it’s not only committed to reducing its carbon footprint on the roads, but also to keeping “waste” out of the landfill and instead turning it into soil-nurturing, food-growing, carbon-capturing compost.
Scraps has been working here in Denver since last summer, and has already collected more than 50,000 pounds of compostable material and pedaled more than 2,000 miles around and around the city! We’re proud to have Scraps as a customer and partner.
If you’re an eGo member and Scraps is in your neighborhood, up your sustainability game and start composting with Scraps! Let them know you’re an eGo member when you join, and they’ll waive your signup fee! Sign up at ScrapsMileHigh.com.
Having trouble finding our eGo CarShare cars during heavy snowfall? Our Member Support Team is always here to help, but as a small nonprofit with convenient and comprehensive vehicles across Denver and Boulder County, it takes us a while to brush off every one of our cars, trucks and our AWD snow toys!
Here are some tips to help your trip go more smoothly in the event of a snowfall or very cold weather:
Allow more time (5-10 mins) in your booking to brush snow off the car, chip ice away, heat up, etc.
In every car there is a brush and scraper located in the backseat, or in the trunk
Be sure you are familiar with the car type, color, and location before your booking
Upon leaving the car, double-check that all lights in the car are off (even one door light left on can drain a winter battery super fast)
Take extra care and leave far more breaking distance on icy roads
If snow or low battery issues have caused any inconvenience (it happens in cold/ice!), know that eGo CarShare is committed to being here for you year-round and we’re doing our best!
Be sure to remember these tips for the upcoming cold snap and snowfall, and enjoy our beautiful Colorado Winters!
eGo CarShare – Colorado’s first and only non-profit carsharing org in Boulder County and Denver – is very proud to announce our new partnership with Boulder Chamber! This includes adding our newest carshare location onsite in the Chamber’s parking lot at Walnut and Folsom!
A business eGo CarShare (www.carshare.org) membership replaces the need of managing an in-house fleet or reimbursing employees for parking, mileage and gas. With business and nonprofit rates as low as $4/hour and $0.33/mile, we are also offering a special $75 in driving credit for Boulder Chamber members. Extremely affordable and convenient, your business can also say goodbye to the rising costs of gas, insurance, maintenance and a parking spot. They’re all on us!
Membership allows access to cars 24 hours a day to our fleet of 50+ fuel efficient and specialty vehicles, for as little as 15 minutes at a time. Just make a booking online, use your personal key fob to unlock the car and return it to the same location when you’re done.
Our fleet of strategically placed vehicles around town, near bus stops and close to B-Cycle stations will allow your employees and member businesses to maximize their transportation options while saving money, mitigating traffic and supporting a cleaner environment. On a yearly basis, each carshare vehicle in service:
Replaces approximately 15 personally owned vehicles
Reduces an estimated 150,000 vehicle miles travelled (VMT)
Averts over 8,000 gallons of gas from being used
Prevents over 73 tons of greenhouse gasses from entering the atmosphere
Helps our members drive an average of 44% less and save around $6,500 in car expenses
A proud eGo Panda!
Multiply these figures by 50, and ask the 2,900+ members who rely on eGo on a daily basis, and you can see the impact our entire fleet is having in the community each year! Learn more about our business and non-profit memberships and rates at https://carshare.org/business-nonprofit-rates/ or contact [email protected]to discuss your Boulder Chamber Member discount.
We’re super excited to announce the recent launch of “Roll Colorado” (www.RollColorado.org), a car-lite mobility access program that brings together bike sharing, car sharing and public transit. As a part of our commitment to an alternative and more affordable “multi-modal” approach to travelling, Roll Colorado provides education and offers, bringing together bike sharing, car sharing and public transit, making it even more affordable and convenient to be trip smart.
A project of eGo CarShare, Roll Colorado includes close partnerships and cooperation with Way to Go, B-Cycle, Boulder Transportation Connections (BTC), Community Cycles and GoBoulder. As a part of this, Roll Colorado is offering $100 worth of eGo CarShare, B-cycle & RTD credit – for free!
Roll Colorado launched its program to help develop the trend toward car-lite living and helping people to spend less on owning and maintaining a car that sees only a few hours of use per day, in favor of transportation sharing. By packaging bike share access, free tickets on RTD and eGo CarShare membership, Roll Colorado makes it even more affordable and convenient to get there better.
With #RollColoradoyou can save time, money and peace of mind while discovering a happier, healthier and more economical way to get there! So accelerate your freedom today at www.rollcolorado.org!
https://carshare.org/wp-content/uploads/2020/09/CoCarshare_horiz_color-300x56.png00Peter Krahenbuhlhttps://carshare.org/wp-content/uploads/2020/09/CoCarshare_horiz_color-300x56.pngPeter Krahenbuhl2018-01-26 13:33:172018-01-26 13:33:17Roll Colorado – get there better!
We’re Hiring! Member Support & Administration Manager
Member Support and Administration Manager
Full Time – Boulder/Denver, Colorado
March 3, 2020
POSITION
eGo CarShare is seeking a passionate and highly motivated Member Support & Administration Manager to join our small nonprofit team. This position will primarily work from our office in Boulder, CO and or at our shared office space in Downtown Denver. This is a full-time position. Hours are Monday-Friday, 9am-5pm, with some flexibility.
This position is the hub of our operations and represents the “face and voice” of our organization to the majority of our 3,000+ members across Boulder County and Denver. As such this is a key position in our organization and requires outstanding customer service skills, as well as a very wide range of operational knowledge and competency, while being able to work mostly independently. The ideal candidate will be equally comfortable with, and will enjoy, troubleshooting timely operational issues with members as he/she is with doing more routine duties such as processing applications and responding to a wide array of e-mail inquiries. This is typically a very dynamic job which requires the ability to quickly prioritize and shift focus as needed. Attention to detail, ability to manage Members (customers) and follow-up is essential.
RESPONSIBILITIES
Primary responsibilities include:
Additional duties may include:
QUALIFICATIONS
Required:
Preferred:
Experience:
Necessary Special Requirements:
COMPENSATION & BENEFITS
eGo CarShare is an equal opportunity employer and does not discriminate based on sex, race, religion, sexual orientation, gender identity, age, disability, or anything else.
TO APPLY
The position is open until filled. Interviews will be held on a rolling basis. To apply send cover letter and resume to [email protected] and include both the job title and your full name in the subject line. Incomplete applications will not be accepted. Only applicants selected for interviews will be contacted. No phone calls please.
Benefits offered:
ABOUT
eGo CarShare is a Colorado-based 501(c)(3) nonprofit organization serving the Denver-Boulder metro area. Our local, sustainable, and innovative carshare org is committed to serving and improving our community and the environment. Our mission is to provide and promote alternatives to individual car ownership, thereby reducing the social, economic and environmental impacts of motor vehicle use. Every car in our fleet replaces 9-13 privately owned vehicles. In 2014, eGo CarShare was recognized by Colorado Biz with the Inaugural Green Colorado Award. Visit our website at carshare.org for more information.
Car2Go is Car2Gone but eGo CarShare is here to STAY!
Is the world’s largest car share company gone from Denver (and other markets)? Yep! As Streetsblog USA and others report, Car2Go is Car2Gone! Unfortunately this may result in more individual car ownership in the Denver Metro region. In fact we’ve heard from frustrated Car2Go Members looking for alternatives, including purchasing a vehicle.
In response, at eGo CarShare we are committing to ramping up our carshare service in Denver. We are also offering Car2Go members free eGo CarShare Membership by simply using the promo code Car2Gone when they sign up. This is a part of our mission to reduce single occupancy vehicle (SOV) ownership and use in Colorado.
We, on the other hand, are a 21 year young, hyper-local Colorado nonprofit dedicated to reducing SOV ownership & use. In doing so we compliment alternative mobility options like bike sharing and public transit. We also support socially-equitable mobility in lower income areas, while electrifying our fleet in order to amplify environmental benefits. We do so by working with the City, foundations, businesses, nonprofits and other mobility partners in order to meet our mission and not have to focus only on the bottom line.
The Future is Electric!!!
We all know that traffic congestion is an enormous issue in cities all over the country. The nitrogen oxide and carbon dioxide levels in the air increase daily; therefore, our health and the environment are directly impacted.
Thankfully, the world has started to act and today there is the increasing popularity of electric vehicles (EVs), which can be a key action to creating a transition for a sustainable world. According to a recent U.S. News article, by choosing to drive an EV you are helping to reduce harmful air pollution from exhaust emissions and contribute to better air quality.
The market is also jumping on board to support a greener world. Companies like Volvo, Tesla, and Toyota all have electric vehicles and according to The Driven, “By 2030 there will be 21 million electric vehicles on the road globally”. Read more about this on U.S News.
Mariposa EV Press Release
eGo CarShare is very happy to announce Colorado’s first electric vehicle car share in a mixed-income community! The new car is located at Navajo and 10th Street in the Mariposa District of Denver. eGo has been present in the neighborhood since 2013, but we are now proud to take this significant step in sustainable transportation. On June 1st, we launched the vehicle and charging station during the 5th Annual Youth on Record Block Party. The location also includes free EV charging access for the general public.
Read more about this on: Mariposa District EV Carshare
Supporting our Partners – Boulder B Cycle!
Boulder B Cycle at Naropa
Our very own Fleet Manager (Adam) constantly uses Boulder B Cycle to get across town to check up on our cars and get them to appointments (35+ in Boulder!). This is no small feat, and B Cycle makes it that much easier for Adam. Here is his story:
“As eGo’s fleet manager I am constantly in need of multi-modal transportation to get around Boulder quickly and efficiently. I take on average 3 or 4 B-Cycle trips per day. It took me a few weeks to memorize where all of the stations are and which ones are nearest the cars in our fleet. Without B-Cycle, it would be very inefficient and slow for me to keep up with oil changes, cleanings, logistical swaps, and all the moving parts that go along with keeping the fleet servicing the people of Boulder.
In a pinch, I have tossed B-Cycle bikes in the back of eGo trucks and even once in a Prius, to make appointments on time. It’s awesome how easy it is to get around Boulder without owning a car, relying entirely on bike-sharing, carsharing, and RTD buses. I would love nothing more than to do a marketing photo-shoot for B-Cycle ripping a bike around Valmont Bike Park. Here’s to a greener, smarter, and more multi-modal Boulder! See you on the bike path ;)”
eGo CarShare Board of Directors – Positions Available!
If you are a leader in the greater Denver & Boulder-Metro region who may be interested in helping an amazing nonprofit org grow into the future, we now have open positions on the eGo Carshare Board of Directors. We are at a pivotal time in the organization’s existence as the mobility landscape continues to be more competitively served, and we are looking for leaders to help us meet the opportunities ahead.
Currently, eGo CarShare is looking for leaders with vision and in areas of expertise including:
We are open to qualified and enthusiastic leaders with creative ideas for strategic funding initiatives and ways to leverage community partnering opportunities so that we can implement programs which will allow eGo to continue to evolve, while serving our business, residential, nonprofit and academic communities!
If you are interested in learning more, please contact [email protected] or [email protected].
eGo & Scraps Bicycle Composting in Denver
Check out our friends at Scraps, a company that uses only bikes and trikes – or its eGo business membership if the weather is too dangerous for pedaling – to run its business. And since Scraps is in the composting business, that means it’s not only committed to reducing its carbon footprint on the roads, but also to keeping “waste” out of the landfill and instead turning it into soil-nurturing, food-growing, carbon-capturing compost.
Scraps has been working here in Denver since last summer, and has already collected more than 50,000 pounds of compostable material and pedaled more than 2,000 miles around and around the city! We’re proud to have Scraps as a customer and partner.
If you’re an eGo member and Scraps is in your neighborhood, up your sustainability game and start composting with Scraps! Let them know you’re an eGo member when you join, and they’ll waive your signup fee! Sign up at ScrapsMileHigh.com.
Winter Driving Tips
Snowed in!
Greetings eGo Members!
Having trouble finding our eGo CarShare cars during heavy snowfall? Our Member Support Team is always here to help, but as a small nonprofit with convenient and comprehensive vehicles across Denver and Boulder County, it takes us a while to brush off every one of our cars, trucks and our AWD snow toys!
eGo CarShare & Boulder Chamber Partnership
eGo CarShare & Boulder Chamber partnership
eGo CarShare – Colorado’s first and only non-profit carsharing org in Boulder County and Denver – is very proud to announce our new partnership with Boulder Chamber! This includes adding our newest carshare location onsite in the Chamber’s parking lot at Walnut and Folsom!
A business eGo CarShare (www.carshare.org) membership replaces the need of managing an in-house fleet or reimbursing employees for parking, mileage and gas. With business and nonprofit rates as low as $4/hour and $0.33/mile, we are also offering a special $75 in driving credit for Boulder Chamber members. Extremely affordable and convenient, your business can also say goodbye to the rising costs of gas, insurance, maintenance and a parking spot. They’re all on us!
Membership allows access to cars 24 hours a day to our fleet of 50+ fuel efficient and specialty vehicles, for as little as 15 minutes at a time. Just make a booking online, use your personal key fob to unlock the car and return it to the same location when you’re done.
Our fleet of strategically placed vehicles around town, near bus stops and close to B-Cycle stations will allow your employees and member businesses to maximize their transportation options while saving money, mitigating traffic and supporting a cleaner environment. On a yearly basis, each carshare vehicle in service:
A proud eGo Panda!
Multiply these figures by 50, and ask the 2,900+ members who rely on eGo on a daily basis, and you can see the impact our entire fleet is having in the community each year! Learn more about our business and non-profit memberships and rates at https://carshare.org/
Roll Colorado – get there better!
We’re super excited to announce the recent launch of “Roll Colorado” (www.RollColorado.org), a car-lite mobility access program that brings together bike sharing, car sharing and public transit. As a part of our commitment to an alternative and more affordable “multi-modal” approach to travelling, Roll Colorado provides education and offers, bringing together bike sharing, car sharing and public transit, making it even more affordable and convenient to be trip smart.
A project of eGo CarShare, Roll Colorado includes close partnerships and cooperation with Way to Go, B-Cycle, Boulder Transportation Connections (BTC), Community Cycles and GoBoulder. As a part of this, Roll Colorado is offering $100 worth of eGo CarShare, B-cycle & RTD credit – for free!
Roll Colorado launched its program to help develop the trend toward car-lite living and helping people to spend less on owning and maintaining a car that sees only a few hours of use per day, in favor of transportation sharing. By packaging bike share access, free tickets on RTD and eGo CarShare membership, Roll Colorado makes it even more affordable and convenient to get there better.
With #RollColorado you can save time, money and peace of mind while discovering a happier, healthier and more economical way to get there! So accelerate your freedom today at www.rollcolorado.org!