Thanks for Your Valuable Feedback!
Thank you to everyone who participated in our 2015 Annual Member Survey! Over 300 members took the time to give us their very valuable feedback. Our net promoter score showed that overwhelmingly the majority of you would recommend eGo to friends! We greatly appreciate your input and are always open to hearing about what you love about eGo CarShare and what we can improve on. We couldn’t do this without you so thank you!
One of the biggest areas of feedback was regarding location and convenience. We will certainly let you know when we are able to add in more new locations and we have recorded all of your helpful location suggestions! Quite a few of you requested Longmont locations- we hope you know about the pilot program we have at in Longmont with one car at Casa Esperanza 1520 South Emery Street (SE corner of Hwy 287 & Pike) and a new location at the RTD ParknRide at 8th and Coffman. They are vehicles # 301 and #302 in our reservation system.
Know someone who could use them? The first 25 Longmont residents, workers or businesses to apply join FREE with promo Longmont2015 or refer a friend with the promo FOM2015 and they get $10 off their application and you get a $10 credit!
Your desires to have access to an app, improved mobile reservation options, and real-time billing mirror our own! We have been working with our software provider to develop all of these services for some time now. We will be moving to a different software platform in 2016 and we hope the new software will allow us to bring you those services which will greatly improve your user experience!
Some of you expressed a desire to be able to pick up and return cars to different spots. The foremost question we examine before making any changes to our service is, “Is this in alignment with our mission?” The positive impacts on modal shift, transit, and the environment associated with our roundtrip model of carsharing have yet to be proven with one-way carsharing. We want to make sure that each of our shared vehicles continues to represent 9-13 cars being taken off the road and all the positive benefits that come with that, as well as augmenting, rather than competing with, other existing active transportation options.
We have studied one-way carsharing in the past and we will continue to explore and monitor its impacts. If data comes to light that shows one-way carsharing to be beneficial to the community and environment, rest assured it is on our radar and we would look into making those changes!
Thanks again for letting us know your thoughts. Some of our favorites:
“I love ego carshare! This program makes it possible to not own a car and still have all my needs met. I feel great about using the vehicles and they come in handy since we don’t own our own car. Thank you for what you do!!!”
“It fills a nice role for people who either don’t have a car, or for people like me who have one, but want something more reliable or more modern to do longer trips. For me, it’s an excellent way to have access to a vehicle on the rare occasions that I need one without having to pay for insurance, registration or maintenance.”
“The cars are always well maintained and the eGo staff is always responsive and friendly. I really appreciate getting to drive new, and environmentally friendly vehicles (hybrids, electric, etc.). The reservation system is easy to use and update.”
“I really appreciate your pricing structure and ease of use, as well as the transparency in your communication. It’s made going without a car much easier.”
“I really love this service, as someone who chooses not to have a personal vehicle living in the city, it is a great option for necessary car trips. It has also saved me a lot of money compared to owning a car. The Denver/Boulder office staff is also extremely helpful.
“I really like it, even though I don’t use it a lot because I ride my bike a lot. It is peace of mind knowing that if my wife or son need the family car and I need a car as well, this gives me a convenient option without having to own a second car.”
“Love the staff. They’re always helpful, professional and friendly.”
Congratulations to the following members who were awarded $20 in carshare usage credits for taking part in our survey: Daniel J., Gina G., Sumate P., Alana W., Andrea H., Andrew T., Amanda T., Maureen M., Evelyn B., Anne B., Robert N., Dakotah B., Joel P., Aaron K., Connie M., Andrew B., James D., Alice G., Abhay K., Joseph B., Kimberly H., Emily C., Jenna W., Johanna W., Aaron G. and Laura P.!
Thanks again to all our members for being a part of carsharing!
Best,
The eGo CarShare Team
Karen, Alexis, Carolyn, Lauren, Jim, Brian, and Britt