Fees & Credits

Below is a brief list of our most commonly assessed Fees & Credits.

Please see our complete Fee Schedule for a detailed list of all our fees.

Click here for a Sample Invoice explanation.


Late Return

Fee/Credit: Example: Amount: Reason:
Displacement Credit The member before you returns the car late. $30/hr (issued at 15 minute increments) for displaced time + costs of alternative mode trip (if necessary); reservation start time will be adjusted to reflect actual start time. All members need to be respectful of others and return cars on time.
Late Return – With Notice You try to extend your reservation and then notify us that you are going to be late BEFORE your reservation expires. Regular hourly rate and mileage for reserved time + $30/hr for time used after reservation (charged at 15 minute increments) If you are late you significantly inconvenience others and we incur staff time to fix the issue.
Late Return – Without Notice You return the car late and do not notify us. Regular hourly rate and mileage for reserved time + $60/hr for time used after the reservation (charged at 15 minute increments) If you do not notify us ahead of time your tardiness can unnecessarily cause significant inconvenience and disruption.

Trip Cancellation

Fee/Credit: Example: Amount: Reason:
Trip Cancellation > 12 Hours in Advance or within 30 minutes of making reservation You cancel your reservation more than 12 hours before the start time or within 30 minutes of making reservation. No charge. Canceling well in advance or right after making the reservation allows other members to book the car.
Trip Cancellation 4 – 12 hours in Advance You make a reservation and then cancel it between 4 -12 hours in advance. 50% of the time of the reserved cost less any time that is “reused” by another member. When you cancel with less than 12 hours notice it is less likely that others will be able to reuse your time. You are responsible for half the time that is not reused by another member.
Trip Cancellation < 4 hours in Advance You make a reservation and then cancel it less than 4 hours in advance. 100% of the time of the reservation less any time that is “reused” by another member. When you cancel with less than 4 hours notice it is unlikely that others will be able to reuse your time. You are responsible for any time that is not reused by another member.

Accidents/Damage

Fee/Credit: Example: Amount: Reason:
Failure to Report Damage You do not report current damage or damage you did during your reservation. $50 You did not report current damage to the car. You caused damage to the car during your reservation and did not report it.
Damage/Accident You are in an accident. $500 This is the amount of our insurance deductible.
Damage/Accident-Enrolled in Damage Fee Waiver Program You are in an accident. $0 You already paid into the Damage Fee Waiver Program ($45/year).

General

Fee/Credit: Example: Amount: Reason:
Referral Credit You tell another person about eGo and they apply for membership. $10 per referral. The more people sharing cars the better!
Low Gas You return the car with < 1/4 tank of gas. $25/occurrence. This inconveniences the next member and we incur staff costs to remedy the situation.
Remote Unlock/Lock You lock your keyfob in the car. $15 per remote unlock/lock. Cost associated with staff time to help you out.
Car Left Unlocked You forget to fob out at the end of your trip. $25 first occurrence, $50 thereafter +  any applicable damage/theft costs. This is a very serious offense since leaving a car unlocked poses a significant damage/theft risk.
Bounced Payment/Non-payment You receive e-mail notification of a bounced payment but do not correct the issue within 24 hours. $25/occurrence. We incur staff time to follow up with you and fix the issue.
Automated Telephone Reservation System You use the automated reservation system to make or modify a reservation. $0.35/minute This is the cost we incur to provide this service to our members.
Toll Road Fees You took an eGo CarShare vehicle on a managed toll road in the Denver Metro Area. Total of toll charges during your trip. eGo CarShare will automatically assign the fees you accrue during your reservation to your monthly invoice.