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We’re Hiring! Member Support & Administration Manager

Member Support and Administration Manager

Full Time – Boulder/Denver, Colorado

March 3, 2020

POSITION

eGo CarShare is seeking a passionate and highly motivated Member Support & Administration Manager to join our small nonprofit team. This position will primarily work from our office in Boulder, CO and or at our shared office space in Downtown Denver. This is a full-time position. Hours are Monday-Friday, 9am-5pm, with some flexibility.

This position is the hub of our operations and represents the “face and voice” of our organization to the majority of our 3,000+ members across Boulder County and Denver. As such this is a key position in our organization and requires outstanding customer service skills, as well as a very wide range of operational knowledge and competency, while being able to work mostly independently. The ideal candidate will be equally comfortable with, and will enjoy, troubleshooting timely operational issues with members as he/she is with doing more routine duties such as processing applications and responding to a wide array of e-mail inquiries. This is typically a very dynamic job which requires the ability to quickly prioritize and shift focus as needed. Attention to detail, ability to manage Members (customers) and follow-up is essential.

RESPONSIBILITIES

Primary responsibilities include:

  • Member Support – includes providing outstanding support to our members, answering our main phone line, processing new member applications, responding to general e-mail inquiries, troubleshooting operational and reservation issues with members, educating members about our policies and fees, member account maintenance, etc.
  • Billing & General Administration – includes daily carshare billing activities, preparing and e-mailing out monthly member statements, answering members’ questions via phone and e-mail, fleet admin support, assisting with member accounts receivable/payable, etc.

Additional duties may include:

  • After Hours Member Support – option for on-call shifts in evenings and weekends (additional compensation)
  • Fleet Assistance – help with fleet duties as needed – including assisting with filing insurance claims, scheduling maintenance appointments, helping with basic maintenance needs on-site (moving a car to a different parking space, jumping a car, etc.)
  • Various Education and Member Outreach tasks
  • Other duties and responsibilities as assigned and needed

QUALIFICATIONS

Required:

  • Mission driven alignment regarding sustainability and social equity in the local community
  • Minimum of three years of office administration experience, or two years at management level
  • Minimum of two years of customer service or operational management experience
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Exceptional computer skills, including proficiency in Microsoft Office (particularly Word and Excel), Gmail and Google docs; eagerness to learn new software applications
  • Enjoy working in a small, dynamic, often fast-paced, office environment with minimal supervision
  • Enjoy working independently the majority of the time; very self-directed
  • Ability to multi-task, handle and prioritize multiple requests and deadlines in a calm and focused manner; comfortable with task deferment as needed to accommodate changing work demands throughout the day
  • Keen attention to detail and follow-through without losing sight of the big picture
  • Strong organizational skills
  • Strong analytical and problem solving skills; enjoys looking for ways to improve systems and workflow
  • Strong aptitude and comfort with troubleshooting general vehicle operational details
  • Strong interpersonal skills and professional maturity in interacting with carshare members, co-workers, Board members, and vendors
  • Proactive and self-motivated, but also an excellent team player – always willing to help out with any task at hand with a positive attitude
  • Demonstrated initiative and reliability
  • Good sense of humor
  • Incorporates sustainability practices into daily lifestyle

Preferred:

  • Experience working at a small nonprofit organization or similar office environment
  • Knowledge of carsharing industry and Transportation Demand Management (TDM) practices or other related industry
  • Passionate about eGo CarShare’s mission to provide and promote alternatives to individual car ownership.
  • Avid bike or transit commuter, working knowledge of public transit system in both Boulder and Denver; you do NOT need to own a car
  • Intermediate+ conversational proficiency in Spanish

Experience:

  • Microsoft Office: 2 years (Preferred)
  • Administrative: 2 years (Required)
  • Excel: 2 years (Preferred)
  • Office: 2 years (Required)
  • Clean Driving Record: 3 years (Required)

Necessary Special Requirements:

  • Valid driver’s license and clean driving record

COMPENSATION & BENEFITS

  • Starting Salary: $33,000-$36,000 depending on experience; additional compensation available for on-call shifts (optional)
  • Free eGo CarShare membership and discounted usage fees
  • RTD Eco Pass (transit pass)
  • Health & wellness add-on 90 probation period
  • Paid vacation, sick time, holidays
  • Employer matched retirement plan
  • $250/year for professional development
  • Casual and relaxed work environment
  • Meaningful and rewarding work – leave work each day knowing you have made a difference in our community

eGo CarShare is an equal opportunity employer and does not discriminate based on sex, race, religion, sexual orientation, gender identity, age, disability, or anything else.

TO APPLY

The position is open until filled. Interviews will be held on a rolling basis. To apply send cover letter and resume to [email protected] and include both the job title and your full name in the subject line. Incomplete applications will not be accepted. Only applicants selected for interviews will be contacted. No phone calls please.

Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Retirement benefits or accounts
  • Commuting/travel assistance
  • Flexible schedules
  • Workplace perks such as food/coffee and flexible work schedules

ABOUT

eGo CarShare is a Colorado-based 501(c)(3) nonprofit organization serving the Denver-Boulder metro area. Our local, sustainable, and innovative carshare org is committed to serving and improving our community and the environment. Our mission is to provide and promote alternatives to individual car ownership, thereby reducing the social, economic and environmental impacts of motor vehicle use. Every car in our fleet replaces 9-13 privately owned vehicles. In 2014, eGo CarShare was recognized by Colorado Biz with the Inaugural Green Colorado Award. Visit our website at carshare.org for more information.

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eGo CarShare & Boulder Chamber Partnership

eGo CarShare & Boulder Chamber partnership

eGo CarShare & Boulder Chamber partnership

eGo CarShare – Colorado’s first and only non-profit carsharing org in Boulder County and Denver – is very proud to announce our new partnership with Boulder Chamber! This includes adding our newest carshare location onsite in the Chamber’s parking lot at Walnut and Folsom!

A business eGo CarShare (www.carshare.org) membership replaces the need of managing an in-house fleet or reimbursing employees for parking, mileage and gas. With business and nonprofit rates as low as $4/hour and $0.33/mile, we are also offering a special $75 in driving credit for Boulder Chamber members. Extremely affordable and convenient, your business can also say goodbye to the rising costs of gas, insurance, maintenance and a parking spot. They’re all on us!

Membership allows access to cars 24 hours a day to our fleet of 50+ fuel efficient and specialty vehicles, for as little as 15 minutes at a time. Just make a booking online, use your personal key fob to unlock the car and return it to the same location when you’re done.

Our fleet of strategically placed vehicles around town, near bus stops and close to B-Cycle stations will allow your employees and member businesses to maximize their transportation options while saving money, mitigating traffic and supporting a cleaner environment. On a yearly basis, each carshare vehicle in service:

  • Replaces approximately 15 personally owned vehicles
  • Reduces an estimated 150,000 vehicle miles travelled (VMT)
  • Averts over 8,000 gallons of gas from being used
  • Prevents over 73 tons of greenhouse gasses from entering the atmosphere
  • Helps our members drive an average of 44% less and save around $6,500 in car expenses
A proud eGo Panda!

A proud eGo Panda!

Multiply these figures by 50, and ask the 2,900+ members who rely on eGo on a daily basis, and you can see the impact our entire fleet is having in the community each year! Learn more about our business and non-profit memberships and rates at https://carshare.org/business-nonprofit-rates/ or contact [email protected] to discuss your Boulder Chamber Member discount.

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Roll Colorado – get there better!

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We’re super excited to announce the recent launch of “Roll Colorado” (www.RollColorado.org), a car-lite mobility access program that brings together bike sharing, car sharing and public transit. As a part of our commitment to an alternative and more affordable “multi-modal” approach to travelling, Roll Colorado provides education and offers, bringing together bike sharing, car sharing and public transit, making it even more affordable and convenient to be trip smart.

A project of eGo CarShare, Roll Colorado includes close partnerships and cooperation with Way to Go, B-Cycle, Boulder Transportation Connections (BTC), Community Cycles and GoBoulder. As a part of this, Roll Colorado is offering $100 worth of eGo CarShare, B-cycle & RTD credit – for free!

Roll Colorado launched its program to help develop the  trend toward car-lite living and helping people to spend less on owning and maintaining a car that sees only a few hours of use per day, in favor of transportation sharing. By packaging bike share access, free tickets on RTD and eGo CarShare membership, Roll Colorado makes it even more affordable and convenient to get there better.

With #RollColorado you can save time, money and peace of mind while discovering a happier, healthier and more economical way to get there! So accelerate your freedom today at www.rollcolorado.org!

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eGo CarShare Expands in Longmont

We recently expanded our service area to include two locations in Longmont: a designated space at the lot at 6th and Coffman, approved by Longmont City Council January 26th, 2016 and another at Casa de la Esperanza at 1520 South Emery Street!

LongmontMap

The Longmont expansion is part of a grant program to give better access to transportation options for low-income residents. This pilot project is a joint effort between eGo CarShare and Boulder County to create more awareness of transportation options and to increase resident mobility. The discounted program currently runs through December 2016, with hopes that there will be enough interest to stay in Longmont for the long term. Boulder County Housing Authority (BCHA) residents and Longmont Housing Authority (LHA) residents in Longmont receive free eGo memberships and significantly discounted rates. eGo CarShare is also waiving the application fee for the first 25 members of the general public who join using promo code LongmontFree! As always with eGo’s service, gas and insurance are included in every reservation.

 

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eGo CarShare is committed to providing an affordable transportation option to as many local residents as possible while reducing the environmental and social impacts of personal car ownership. Research has shown that after joining a roundtrip carshare service like eGo, members walk 40% more, ride public transit 34% more, bike 18% more, and reduce their Vehicle Miles Traveled (VMT) by over 40%. Studies also show that every roundtrip carsharing vehicle on the road replaces 9 to 13 personal vehicles, encouraging members to either sell their car or avoid purchasing a new vehicle and freeing up parking in congested areas.

“We’re thrilled to be able to expand our network of vehicles to Longmont and bring new multimodal options to residents there. We feel that carsharing can bring great benefits to the community of Longmont, particularly for underserved populations,” said eGo CarShare’s Director, Karen Worminghaus.

Access to carsharing for the greater Longmont community will integrate effectively with Boulder County’s RideFree Longmont program, which allows all of Longmont’s local buses to be free for anyone to use. The Longmont carshare locations broaden our existing system of 32 vehicles in Boulder and 20 vehicles in Denver, all of which can be accessed via our 24/7 pay-as-you-drive system.

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Occasional Car Sells to Enterprise

Today it was announced that Occasional Car was bought by Enterprise Holdings. This leaves eGo CarShare as the sole local carshare provider in the Denver – Boulder metro area. It has been exciting to see the continued growth of carsharing as a segment of our transportation system in the Denver region and eGo CarShare is proud to be the first in the region to offer this service.

eGo began over 13 years ago, in Boulder, as a grassroots effort to reduce our carbon footprint, while offering an alternative to personal car ownership. With the assumption that if you have a car parked in your driveway, you will drive it, eGo CarShare pioneered carsharing in Colorado as a means to provide access to transportation while encouraging walking, biking or transit first.

In 2009, eGo accelerated its growth by launching in Denver around the same time  as Occasional Car. eGo CarShare and Occasional Car were the sole carshare providers in Denver until 2012 when Enterprise CarShare (previously branded as WeCar) came to the University of Denver campus. During the summer of 2013 other international short-term car rental companies including Zipcar (Avis), car2go and Hertz 24/7 (formerly Hertz On Demand), all came to the Denver market when Denver Public Works approved an on-street parking permit program.

As our transportation system expands and options diversify, eGo CarShare will continue to fulfill our mission to provide and promote alternatives to personal car ownership, thereby reducing the environmental and social impacts associated with motor vehicle use. We are committed to remaining an independent local organization and to providing the lowest carsharing rates possible.

eGo CarShare is the only carshare provider in the Denver-Boulder metro area that has agreed to follow the CarSharing Association’s Code of Ethics. The CarSharing Association works to maximize the environmental and social impact of the carsharing industry. Member-organizations are committed to providing sustainable, transit-oriented urban mobility for the benefit of the communities that they serve.

eGo CarShare is also a proud member of the Mile High Business Alliance. We recognize and appreciate the interest many Denver residents have in supporting our local economy and businesses.

Thank you for sharing with us!

– eGo CarShare

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