Privacy Policy

Policy Updated: July 10, 2024

Colorado CarShare (CCS) values your privacy and is dedicated to safeguarding any personal information that you share with us. This Privacy Policy has been established to outline the information we gather about you and how we utilize it. CCS retains the right to amend this Policy at our discretion and without prior notification, but any updates will be posted here.

By accessing or using our website, you acknowledge that you have reviewed, comprehended, and consent to abide by this Policy or any revised versions thereof, and agree to the collection of your Personal Information as outlined herein. CCS may update or make changes to this Privacy Policy at any time. We may provide you additional notice of modification as appropriate via an updated “date,” on the Privacy Policy webpage (below). Your continued use of the CCS website after any modification of the Privacy Policy will constitute your acceptance of these modifications.

You retain full control over your Personal Information. Generally, browsing our website does not necessitate the provision of any Personal Information. However, to access specific features like our mailing lists, new member application, or ongoing member services, you will need to furnish details such as your name, contact information, and driving record information.

The Personal Information you furnish is securely stored in a designated location accessible only to authorized CCS personnel and authorized partners, including our car share technology and scheduling partners. Your information is solely utilized for the specific purposes for which you provide it, such as responding to your inquiries or being an active member of CCS.

There are no instances under which CCS will provide or sell personal information to other third-party entities.

Whenever you visit the CCS website, our servers collect anonymous navigation data. This data encompasses the type of browser and operating system you utilize; the URL of the referring site (e.g., the previous site you visited); the timestamp of your visit; your server’s unique IP address, and the URLs of the pages you accessed.

This information enables CCS to understand how the website is utilized and navigated, including metrics like the number of visits, visit frequency, and duration of visits per page. Importantly, it does not identify personally identifiable information (PII) for individual users.

COOKIE POLICY

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used.

What are cookies?

Cookies are small text files that are used to store small pieces of information. A cookie asks permission to be placed/stored on your device and are then loaded via your selected web browser. Cookies help analyze website and application traffic and allow websites and applications to respond to you as an individual. The website or application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies also help us make our website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies? 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. This may prevent you from taking full advantage of the website, however.

Similar to most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function properly, and they do not collect any of your personally identifiable information (PII).

The third-party cookies used on our website are mainly for understanding how the website performs, how users interact with our website, keeping our services secure, providing advertisements that are relevant to you, providing you with a better and improved user experience, and helping speed up your future interactions with our website.

Links to Other Websites

The CCS website features links to websites managed by individuals or entities other than CCS. Our Privacy Policy does not extend to the practices of these third-party sites, which may uphold their own privacy policies or lack such policies entirely. Although we strive to link solely to sites that align with our stringent privacy standards, CCS lacks control over the content of these third-party sites and assumes no liability for their content. You should exercise caution and look at the privacy statement applicable to the website in question.

Google Analytics & Google Ads

We may also use third-party web analytics services on our website, such as Google Analytics and Google AdWords. Google uses technologies such as cookies and pixel tracking to help analyze how users use this website. The information generated by the cookie and/or pixel about your use of this website (such as your IP address, the URL visited, the date and time the page was viewed) will be transmitted and stored by Google on servers in the United States. Google will use this information to monitor your use of this website, compiling reports on website activity for website operators and providing other services related to website activity and internet usage. Google may transfer this information to third parties where required by law, or where such third parties process information on Google’s behalf.

Our website employs the following features:

  • Remarketing with Google Analytics & Google AdWords
  • Google Analytics Demographics and Interest Reporting
    For more information about Google’s privacy policy, please refer to https://policies.google.com/technologies/partner-sites

You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout?hl+en=GB

Meta Ads

We may also use third-party advertising platform services on our website, such as Meta Ads. Meta uses technologies such as cookies and pixel tracking to help analyze how users use this website. The information generated by the cookie and/or pixel about your use of this Site (such as your IP address, the URL visited, the date and time the page was viewed) will be transmitted and stored by Meta on their own servers. Meta will use this information to monitor your use of this website, compiling reports on website activity for website operators and providing other services related to website activity and internet usage. Meta may transfer this information to third parties where required by law, or where such third parties process information on Meta’s behalf.

Meta provides a variety of privacy policies, as well as additional information, including opt-outs for controlling the sharing and permissions of your personal data. These settings can be controlled by logging into your personal Meta (Facebook or Instagram) account. For more information, please refer to: https://www.facebook.com/privacy/policy/

Web Browsers

Different web browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block or delete cookies. Below are the links to the support documents on how to manage and delete cookies from the major web browsers:

If you are using any other web browser, please visit your browser’s official support documents.

PERSONALLY IDENTIFIABLE INFORMATION (PII)

What other information do we collect?

To provide our services, we may collect the following personally identifiable information (PII):

  • Name
  • Contact information including email address
  • Demographic information such as age, zip code, preferences and interests
  • Car share reservation data/usage
  • Billing and payment information related to your use of our program and services
  • Information about your transportation modes and preferences
  • Other information relevant to customer surveys and/or offers

How do we use this information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send informational emails about new services, special offers, or other information which we think you may find interesting, using the email address which you have provided.
  • Colorado CarShare does not sell, rent or lease its member/customer lists to third parties.
  • We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
  • We may share aggregate or anonymous membership data with research partners for the purpose of assessing the effectiveness of our program.
  • There are times when we may be required by law (such as in the event of an automobile accident) to share your personal/contact information with authorized law enforcement or insurance personnel.
  • We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
  • Colorado CarShare may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Colorado CarShare or the site; (b) protect and defend the rights or property of Colorado CarShare, including its website; or (c) act under exigent circumstances to protect the personal safety of users of Colorado CarShare or the public.
  • Personal information collected on this site may be stored and processed in the United States or any other country in which Colorado CarShare or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Colorado CarShare abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may apply.

QUESTIONS & FEEDBACK

Your feedback is valued. Should you have inquiries, complaints, or wish to voice concerns, unsubscribe from our mailing lists, update your personally identifiable information (PII), or request removal of your PII from our systems, please reach out to us via email, phone, or mail:

Email: [email protected]
Phone: 303-720-1185
Address: Boulder Office (mailing address)
2855 63rd Street, Boulder, CO 80301