What is the cancellation policy? Also, what is the policy on snowy and icy road cancellations?

Trip Cancellation

Snowy Weather Cancellations:

eGo CarShare discourages members from driving when ice and snow have made the roads dangerous. If you are concerned about hazardous road conditions due to inclement weather, you may cancel your reservations, or return an eGo CarShare vehicle late, without incurring any penalty or cancellation fees, provided you speak to, or leave a message for, an eGo CarShare staff member before or during your reservation. The vehicle should be returned to the designated parking spot as soon as it is safe to do so.

**Please note that we try to keep all of our vehicle tires in excellent condition, but if you are looking for something specifically for very snowy conditions, you can search exclusively for cars with snow tires when you make a reservation! Just select the “Winter Tires” box on the amenity list (the one with the snowflake) or check to see that the snowflake symbol is listed below the car you are looking to book. All of our all-wheel drive cars are equipped with snow tires, and some of our other vehicles are as well.

General Cancellation Policy:

 
Example: Amount: Reason:
Trip Cancellation > 12 Hours in Advance OR within 30 minutes of making reservation You cancel your reservation more than 12 hours before the start time or within 30 minutes of making reservation. No charge. Canceling well in advance or right after making the reservation allows other members to book the car.
Trip Cancellation 4 – 12 hours in Advance You make a reservation and then cancel it between 4 -12 hours in advance. 50% of the time of the reserved cost less any time that is “reused” by another member. When you cancel with less than 12 hours notice it is less likely that others will be able to reuse your time. You are responsible for half the time that is not reused by another member.
Trip Cancellation < 4 hours in Advance You make a reservation and then cancel it less than 4 hours in advance. 100% of the time of the reservation less any time that is “reused” by another member. When you cancel with less than 4 hours notice it is unlikely that others will be able to reuse your time. You are responsible for any time that is not reused by another member.
Posted in