This is a rare occurrence. First, make sure you have an active reservation for the car you are looking for by checking our mobile site or calling the automated reservation system. If you DO have a valid reservation, call us immediately (303.720.1185) so we can troubleshoot and resolve the issue. In most cases, the previous member is running a few minutes late. If the car will not be back in the time frame you need, we will offer you another eGo CarShare vehicle to use and pay for the taxi or bus fare to get to the location (if needed).
What if the car is not there when I reserved it?