What if I get a parking ticket?

You must pay it – and notify us that you have done so. If eGo CarShare pays it, we’ll charge your credit card for the entire amount, including any late fees, as well as an additional $25 administrative fee. Parking tickets typically double in 14 days, so pay them immediately.

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What if I get towed?

As long as you comply with all parking restrictions, it’s very doubtful an eGo CarShare vehicle will be towed during your reservation. But in the event that you violate a parking code and the vehicle is towed, you will be charged for the hours the vehicle is out of service, the price of towing and storage of the vehicle, and a minimum $50 administrative fee. You may also be charged an “inconvenience fee” if any other members were displaced because of the incident.

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How do I sign up?

Annual Enrollment – Current Members:

  • Click here or log in to our reservation site with your Username or member number and password.
  • Click on “My Account” in the main menu bar and choose “Damage Coverage” from the drop-down menu.
  • Choose the Effective Date that you want, and then click on “Join the damage pool.”
  • You will automatically be billed the $45 annual enrollment fee.

Annual Enrollment – New members:

  • During your application process, review the Terms & Conditions listed in the Damage Fee Waiver Program section and specify that you would like to enroll in the program.
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Does each driver on an account need to enroll in the DFW Program separately?

No, enrollment is done on a per account basis. Meaning that if you choose to participate in the program, then all the drivers on your account will automatically be enrolled. Keep in mind that the $45 enrollment fee is charged for each driver on your account.

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What happens if I don’t report damage?

As stated in our Member Handbook, you must immediately report any accident or damage. If damage occurs to a vehicle but you do not report it, the Damage Fee Waiver Program will not cover the damage. As a result, you will potentially be charged the full deductible ($1,000), the fee for not reporting the damage ($250), any other applicable fines or costs, and your membership could be suspended for not reporting the incident.

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What does the Damage Fee Waiver Program not cover?

  • Damage to an eGo CarShare vehicle or another party’s vehicle which is unreported by the driver and/or account holder;
  • Damage caused to a vehicle when an eGo CarShare driver fails to stop and properly report an accident (hit and run);
  • Members whose account is not up to date or who have an overdue payment;
  • Members permitting a non-member to drive an eGo CarShare vehicle;
  • Members who falsify or provide misleading information to eGo CarShare staff investigating damage to an eGo CarShare vehicle;
  • Personal injury or damage to property;
  • Third party liability;
  • Dishonest, fraudulent or criminal acts;
  • Damage by improper fueling or tampering with engine parts;
  • Damage that occurs prior to enrolling in the Program;
  • Intentional damage to a vehicle by the member;
  • Damage which occurs while driving under the influence of alcohol or illegal substances;
  • Any violation of the Member Handbook.
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What if I have my own insurance?

All of our members are covered under our insurance policy. That’s a benefit that we offer universally, without exception. Our standard policies apply even if you have your own insurance. Which means that if you are in an accident and are not enrolled in our Damage Fee Waiver Program, you will be responsible for the $1,000 deductible. eGo CarShare will not get involved with your personal insurance agency.

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If I have an incident, can I re-enroll in the Program?

Not immediately. The $45 annual enrollment fee covers you for one at-fault incident in a 12 month period. When your renewal date arrives you will be automatically re-enrolled. Until that time, you will be subject to the $1,000 deductible if you have another at-fault accident in the same 12 month period.

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How long does my participation in the Damage Fee Waiver Program last?

Participation in the Damage Fee Waiver Program begins immediately when you enroll in it, lasts for one 12 month period from the date you sign up, and renews automatically until either you opt out or an incident occurs.

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When is the Damage Fee Waiver Program fee charged?

The Damage Fee Waiver Program fee is initially charged on your invoice for the month when you joined the Program. Participation will be automatically renewed on the annual anniversary date of enrollment in the Damage Fee Waiver Program unless you specify that you wish to cancel participation.

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