Can I let my friend use my key fob to access a vehicle?

NO – absolutely not! Only our members are covered by our insurance. You risk getting a minimum $250 fine, membership suspension, or even indictment of grand theft auto. If your friends or family members want to drive, they need to join.  YOU are responsible for ALL use associated with your key fob. Safeguard it as you would your wallet or house keys. Notify us immediately if you misplace or lose your fob.

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Refer a friend

The more people sharing cars the better! We want to encourage you to help eGo grow by telling friends, family, co-workers or complete strangers about our great service. Be sure the person you refer includes your name on their application, and you will receive a $10 driving credit! Get out there and share the eGo CarShare love.

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What if the car is not there when I reserved it?

This is a rare occurrence. First, make sure you have an active reservation for the car you are looking for by checking our mobile site or calling the automated reservation system. If you DO have a valid reservation, call us immediately (303.720.1185) so we can troubleshoot and resolve the issue. In most cases, the previous member is running a few minutes late. If the car will not be back in the time frame you need, we will offer you another eGo CarShare vehicle to use and pay for the taxi or bus fare to get to the location (if needed).

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What if the vehicle has a problem or won’t start?

This is also a rare occurrence. Regular maintenance and relatively new cars prevent most mechanical issues from occurring. If you do encounter mechanical difficulties, call us immediately (303.720.1185). Never leave a disabled car without first contacting us to alert us to the issue and/or to let us know where you left the vehicle.

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What if the car is dirty with trash, spilled beverages or other debris left in it from a previous member?

This rarely happens, because our members are so courteous and awesome they recognize it is a privilege to be a member of eGo CarShare. In the unusual case that you do find the car to be in unsatisfactory condition, please notify us. The person who left the vehicle in this condition will be subject to a minimum $25 cleaning fine. We do have Car Captains who help us maintain the vehicles, but each member is responsible for removing all personal belongings and trash from the car at the end of each trip.

If you find personal belongings that were left behind from a previous member, please notify us and leave the items in the car, out of sight (put them in the glove compartment or the trunk if possible). We’ve been fortunate to have very trustworthy members who report finding MP3 players, smartphones, etc. left behind in cars. Their rightful owners are always very grateful to get these items back. So please share the love!

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What if I have an accident?

We hope no one gets hurt! But in the event of an accident, please follow the below steps to ensure everyone is safe and the accident is documented properly.

  • Make sure everyone is moved to a safe location.
  • Call for emergency help if needed.
  • If another vehicle or personal property was involved, by law you need to call the police immediately to get a police report.
  • Complete the Accident Report form found in the orange envelope in the glove compartment.
  • Notify eGo CarShare staff as soon as possible.
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What is my liability in case of an accident?

Rest assured knowing that we have full insurance coverage (including $1,000,000 in liability coverage – more than double the recommended amount) which is included in our usage rates. We have a $500 deductible on all our vehicles, so if you are in an accident, that would be the limit of your financial liability. However, if you violate any of the rules of membership and you are cited for a DUI or reckless driving, etc., all bets are off and you could be held legally responsible for much more than the $500 deductible.

You may also enroll in our Damage Fee Waiver Program, which provides peace of mind by reducing your out-of-pocket cost for damage that occurs during your use of an eGo CarShare vehicle. You can reduce your prospective liability from a $500 deductible to $0. By enrolling in our Damage Fee Waiver Program, you pay $45 annually per driver and if an incident occurs, your deductible is reduced to $0 instead of $500. Please see the FAQs below for more information. All drivers under the age of 21, or those who have NOT held a US issued drivers license for at least two years, are required to enroll.

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Do I need to fill the gas tank?

Yes – sometimes. It is the responsibility of each member to fill the tank whenever the tank is at or less than ¼ full. But you don’t have to pay for it!

Members are required to refuel whenever the gas gauge is at or below 1/4 tank (that’s 2 bars of gas in the Priuses). Use the universal gas card found in the glove compartment of each car. When you swipe the card at the pump, you will be prompted to enter the odometer reading and the Driver ID number. Follow the directions on the card to find this number. This is NOT your personal membership number.

If you do NOT refuel when required, you will be charged a $25 refueling penalty fee. Please keep an eye on the gauge on your way back to your parking space.

 Refueling Tips
  • Refuel with 85 octane gas.
  • The gas cards in each car work at almost all gas stations.
  • Enter the current odometer reading and Driver ID correctly.
  • If you need to pay with your own money for some reason (this is rare), please take a photo of the receipt and email it to info@carshare.org. This will speed up your reimbursement. Otherwise, leave the receipt in the glove compartment with the gas card and include your member number.
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Can I transport my pet?

At this time all pets must be transported in a pet carrier. As our fleet grows, we may be able to designate some vehicles as “pet friendly.” If you notice any pet hairs, etc., in any of our cars, please notify us. Also, if you have any severe pet allergies, please notify us of this when you apply so that we can ensure the cars you use will be completely pet-free.

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Can I smoke in the car?

No! No smoking of any kind is allowed in any of our vehicles at any time. And no open alcoholic beverages either. Follow all Colorado laws with regard to transporting alcohol in a vehicle.

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What if the designated parking space is occupied?

Please call us immediately. We will usually have you park in the closest available free legal space, but we will need to know where you left the car. We may also need you to cover the cost of parking in the temporary space so that the car is not ticketed or towed (we will reimburse you for all parking costs incurred).

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How do you know my usage?

All of our vehicles are equipped with keyfob technology that tracks mileage electronically. Isn’t technology cool?!!!

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How do you bill me?

We use a Pay-As-You-Drive system where the estimated cost of your trip will be charged to your card the day after your trip. At the end of the month you will receive a detailed invoice which shows your itemized trip details, fees collected throughout the month, and the remaining balance or credit on your account. You will also have the option to initiate prepaid charges for whatever amount you specify, whenever you would like. For example, you could pre-load your account with $100 at the beginning of each month. Your credit card on file will not be charged unless you go over that amount.

You are responsible for keeping your credit card and general contact info up to date. If we have to contact you because some of your account info is not current, you may be charged a $25 account maintenance fee.

Click here for a Sample Invoice explanation.

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