What is the cancellation policy? Also, what is the policy on snowy and icy road cancellations?

Trip Cancellation

Snowy Weather Cancellations:

eGo CarShare discourages members from driving when ice and snow have made the roads dangerous. If you are concerned about hazardous road conditions due to inclement weather, you may cancel your reservations, or return an eGo CarShare vehicle late, without incurring any penalty or cancellation fees, provided you speak to, or leave a message for, an eGo CarShare staff member before or during your reservation. The vehicle should be returned to the designated parking spot as soon as it is safe to do so.

**Please note that we try to keep all of our vehicle tires in excellent condition, but if you are looking for something specifically for very snowy conditions, you can search exclusively for cars with snow tires when you make a reservation! Just select the “Winter Tires” box on the amenity list (the one with the snowflake) or check to see that the snowflake symbol is listed below the car you are looking to book. All of our all-wheel drive cars are equipped with snow tires, and some of our other vehicles are as well.

General Cancellation Policy:

 
Example: Amount: Reason:
Trip Cancellation > 12 Hours in Advance OR within 30 minutes of making reservation You cancel your reservation more than 12 hours before the start time or within 30 minutes of making reservation. No charge. Canceling well in advance or right after making the reservation allows other members to book the car.
Trip Cancellation 4 – 12 hours in Advance You make a reservation and then cancel it between 4 -12 hours in advance. 50% of the time of the reserved cost less any time that is “reused” by another member. When you cancel with less than 12 hours notice it is less likely that others will be able to reuse your time. You are responsible for half the time that is not reused by another member.
Trip Cancellation < 4 hours in Advance You make a reservation and then cancel it less than 4 hours in advance. 100% of the time of the reservation less any time that is “reused” by another member. When you cancel with less than 4 hours notice it is unlikely that others will be able to reuse your time. You are responsible for any time that is not reused by another member.
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What if I have a foreign driver’s license?

We accept licenses from other countries. Please go check our Foreign Driving Records page for a list of how to obtain your driving record by country.

If you have had a driver’s license from outside of the United States in the past two years, you need to contact the agency that issued this license to obtain an official copy of your driving record for our review.  Every country has a different procedure for obtaining these records, and records come in many different formats. We can accept records via mail, fax, or email. Make sure the document includes the following information:

  • Your full name
  • Your date of birth
  • The issue and expiration date of your license (if applicable)
  • All traffic violations and/or traffic accident details

Please request your driving record in English. We may be able to accept records that are not in English provided that they are furnished with a translation. See this page for country by country specifics.

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How do I add a driver to my personal or business account?

You can save money by sharing an eGo CarShare account with family members, housemates, or coworkers. If you would like to set up a group account (household, business, organization, school) please visit our Join Now page and create a Household Account or Business/Nonprofit/University Department Account. We do have to check driving records for all applicants, which means the $25 application fee applies to each new driver.

Want to join someone else’s already existing account?

This version of the application allow someone to become a driver on a Personal Account.

On a Business Account, drivers can join by clicking one of the links below and adding either:

  1. A Dual Account (this allows them to become a driver on the company account and also add a FREE personal account)

OR

  1. A Driver Account (company account only)

Whichever option you choose, please enter the Business or Nonprofit company name in the “Member Name” field at the top of the application so we know which organization you are joining.

The main contact on the business account will receive invoices via e-mail on a monthly basis for all use incurred by the associate drivers who have been  granted permission to join the account.  We screen all associate drivers before adding them to an account and notify the main contact as we complete this process for each driver.  Upon receiving the invoices from us we ask that the main contact promptly review them to ensure that all usage shown has indeed been pre-approved.

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Why do you have separate mileage and hourly rates?

We keep mileage and hourly charges separate, which is different from some other carshare and rental companies, because we feel it is beneficial to the communities we work and live in. It all comes back to our mission to reduce the impact of single occupancy car driving on the community and the environment. By keeping the mileage separate, we incentivize people to work, shop, and play as locally as possible. There is a real cost to the environment (air pollution, CO2 emissions) and community (traffic, wear and tear to roads) for every mile driven so we encourage people to consider their impact by making mileage a separate charge.

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The long version*

eGo’s Liability coverage is $1,000,000. This coverage pays for any bodily injury or property damage that is caused by an eGo driver’s negligence. This would pay for injuries to someone in another vehicle or damage to their property – as long as eGo’s driver is legally liable for the damages.

Damage to eGo vehicles caused by an accident would be paid for by our Collision coverage (Physical Damage). This coverage is subject to a $500 deductible. Collision coverage pays for any collision with our vehicles (including damage while parked) – regardless of who is at fault in the accident. If another party causes the damage to an eGo vehicle, and they are found legally liable for the damage – our insurance carrier would pay for the damage, but attempt to recover the amount paid (plus our deductible) from the party who caused the damage.

Comprehensive Coverage pays for damage to eGo vehicles caused by something other than a collision. (ie: theft, vandalism, hail damage, etc). Collision with an animal is also covered under Comprehensive. This coverage is also subject to a $500 deductible.

eGo’s policy also has a $5,000 Medical Payments limit. This pays for medical bills incurred by the driver and any passengers in eGo vehicles – regardless of fault. After the $5,000 limit is reached, if the other driver is legally liable, their liability policy pays for the injuries to an eGo driver. If they have no insurance, or it is a hit and run – then eGo’s Uninsured Motorist coverage pays for the injuries.

If eGo’s driver is legally liable for the accident, after the $5,000 in Medical Payments is exhausted, their personal medical insurance coverage would pay for their medical bills. Other than the $5,000 in Medical Payments, eGo’s insurance does not cover injuries to one of eGo drivers if they have no medical insurance and their negligence causes the accident.

This is only a summary and not the legal language of our coverage. If you want more detail about your coverage, you can get the complete terms in the policy by contacting us.

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Affordable Housing Multi-modal Toolkit

eGo CarShare was awarded a Congestion Mitigation and Air Quality (CMAQ) grant through Denver Regional Council of Governments (DRCOG) for 2014-2015 to create “Multi-modal Toolkits” for residents in various affordable housing neighborhoods in Boulder and Denver. Partial matching funding is being provided by Mile High Connects and The Denver Foundation. eGo will partner with Boulder Housing Partners (BHP), Denver Housing Authority (DHA) and Habitat for Humanity of Metro Denver (HFHMD) to provide select households with significantly subsidized monthly transit passes, easy access to carsharing at discounted rates, free or discounted B-cycle memberships and/or access to pool bikes, and education about the multi-modal transportation options available to them. The program began in the spring of 2014 and will run through February 2016.

Find out more about this program and to see if you live in a participating neighborhood here.

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How do I get the day rate / What is the hourly cap?

We do not have a daily rate. Being a nonprofit carsharing company, we do not bundle mileage and hourly rates in keeping with our mission to reduce the impact of single occupancy vehicles on the environment and community. However, to make carsharing more affordable, we have an hourly cap on the amount you can be charged hourly in 24 hours.

The “hourly cap” is the limit to the per hour charge of an extended reservation and is automatically calculated. For example, a 10 hour reservation on the Free Wheelin’ plan is not $4.50 x 10 hours = $45, it is “capped” at $39.

Mileage fees are calculated separately, making the rate you will be charged the next day for extended trip the hourly cap plus the estimated mileage per hour of your reservation.

As always, your actual mileage rates will be either credited (if you drove less than the billed 5 miles per hour) or billed (if you drove more than the billed 5 miles per hour) to your account invoice at the end of the month when we get the mileage data.

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Can I drop the car at a different location from where I picked it up?

Unfortunately no. One way carsharing is an interesting model but it’s impacts on walking, biking, and transit use are unproven. We are always looking for new ways to innovate but at the same time we want to stay true to our mission. We will continue to evaluate the possibility as we learn more about the impacts of offering one way carsharing.

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What is eGo CarShare’s Privacy Policy?

This document contains our complete Privacy Policy.

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What is the estimated reservation cost?

The estimated cost is calculated at the time you make your reservation and is charged to your credit or debit card the day after your trip. The estimated cost assumes that you drive 5 miles per hour of reserved time. If you drive more than 5 miles per hour of reserved time your actual cost will be higher than estimated. If you drive fewer miles your actual cost will be lower than estimated. Any discrepancy between your estimated trip cost and actual trip cost  is automatically corrected on your monthly invoice.

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How is the estimated cost calculated?

Time $ = Hourly Rate X number of hours reserved. There is a daily maximum per day for the hourly rate, which applies even if the reservation is not for a full 24 hours.
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Distance $ = 5 miles X number of hours reserved X mileage rate.
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Sales Tax $ = Sales tax of 8.21% (Boulder) and 11.25% (Denver) is added.
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Estimated Cost

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What if the actual cost of my trip is different from the estimate?

At the end of the month we get the mileage data from the cars and calculate the actual cost of your trips. You will receive a detailed invoice the first week of each month via e-mail which shows your itemized trip details, payments collected throughout the month, and the remaining balance or credit on your account.
If you have a balance due the amount will be automatically billed to your credit or debit card on the specified date (around the 10th of the month). If you have a credit it will be available for your next trip or can be refunded to you by request.

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Why don’t you just charge the actual cost right away?

We currently don’t have the technical ability to bill actual trip costs on a daily basis. At the time you complete your trip our billing system does not know the exact number of miles you drove. So the best option we have is to use the average miles driven per hour in the trip estimate calculation.

We eventually hope to have the capability to institute real-time billing. We will inform our members prior to such a change being made.

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Business Rate Details

Weekday Hourly Rates
Weekday 6am – 6pm Per Hour $4
Weekday 6pm – 11pm Per Hour $6.95
Weekday 11pm – 6am Per Hour $2
Weekday 6am – 6pm Hourly Max $29
Weekday 24hr Hourly Max $39
Weekend Hourly Rates
Weekend Hours 6pm Friday – 6am Monday
Weekend 6am – 11pm Per Hour $6.95
Weekend 11pm – 6am Per Hour $2
Weekend 24hr Hourly Max $49
Mileage Rates
Per Mile 1-50 Miles 33¢
Per Mile After 50 Miles 20¢
Truck and Minivan Surcharge +10¢/mile and +50¢/hour
Membership Fees
Annual Fee Per Driver $25
Account Setup $0
Driver Application Fee $0
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Nonprofit Rate Details

Weekday Hourly Rates
Weekday 6am – 11pm Per Hour $4
Weekday 11pm – 6am Per Hour $2
Weekday 6am – 6pm Hourly Max $29
Weekday 24hr Hourly Max $39
Weekend Hourly Rates
Weekend Hours 6pm Friday – 6am Monday
Weekend Per Hour $4
Weekend 24hr Hourly Max $49
Mileage Rates
Per Mile 1-50 Miles 33¢
Per Mile After 50 Miles 20¢
Truck and Minivan Surcharge +10¢/mile and +50¢/hour
Membership Fees
Annual Fee Per Driver $0
Account Setup $0
Driver Application Fee $25
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