What is the cancellation policy? Also, what is the policy on snowy and icy road cancellations?

Trip Cancellation

Snowy Weather Cancellations:

eGo CarShare discourages members from driving when ice and snow have made the roads dangerous. If you are concerned about hazardous road conditions due to inclement weather, you may cancel your reservations, or return an eGo CarShare vehicle late, without incurring any penalty or cancellation fees, provided you speak to, or leave a message for, an eGo CarShare staff member before or during your reservation. The vehicle should be returned to the designated parking spot as soon as it is safe to do so.

**Please note that we try to keep all of our vehicle tires in excellent condition, but if you are looking for something specifically for very snowy conditions, you can search exclusively for cars with snow tires when you make a reservation! Just select the “Winter Tires” box on the amenity list (the one with the snowflake) or check to see that the snowflake symbol is listed below the car you are looking to book. All of our all-wheel drive cars are equipped with snow tires, and some of our other vehicles are as well.

General Cancellation Policy:

 
Example: Amount: Reason:
Trip Cancellation > 12 Hours in Advance OR within 30 minutes of making reservation You cancel your reservation more than 12 hours before the start time or within 30 minutes of making reservation. No charge. Canceling well in advance or right after making the reservation allows other members to book the car.
Trip Cancellation 4 – 12 hours in Advance You make a reservation and then cancel it between 4 -12 hours in advance. 50% of the time of the reserved cost less any time that is “reused” by another member. When you cancel with less than 12 hours notice it is less likely that others will be able to reuse your time. You are responsible for half the time that is not reused by another member.
Trip Cancellation < 4 hours in Advance You make a reservation and then cancel it less than 4 hours in advance. 100% of the time of the reservation less any time that is “reused” by another member. When you cancel with less than 4 hours notice it is unlikely that others will be able to reuse your time. You are responsible for any time that is not reused by another member.
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What if I have a foreign driver’s license?

We accept licenses from other countries. Please go check our Foreign Driving Records page for a list of how to obtain your driving record by country.

If you have had a driver’s license from outside of the United States in the past two years, you need to contact the agency that issued this license to obtain an official copy of your driving record for our review.  Every country has a different procedure for obtaining these records, and records come in many different formats. We can accept records via mail, fax, or email. Make sure the document includes the following information:

  • Your full name
  • Your date of birth
  • The issue and expiration date of your license (if applicable)
  • All traffic violations and/or traffic accident details

Please request your driving record in English. We may be able to accept records that are not in English provided that they are furnished with a translation. See this page for country by country specifics.

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How do I add a driver to my personal or business account?

You can save money by sharing an eGo CarShare account with family members, housemates, or coworkers. If you would like to set up a group account (household, business, organization, school) please visit our Join Now page and create a Household Account or Business/Nonprofit/University Department Account. We do have to check driving records for all applicants, which means the $25 application fee applies to each new driver.

Want to join someone else’s already existing account?

This version of the application allow someone to become a driver on a Personal Account.

On a Business Account, drivers can join by clicking one of the links below and adding either:

  1. A Dual Account (this allows them to become a driver on the company account and also add a FREE personal account)

OR

  1. A Driver Account (company account only)

Whichever option you choose, please enter the Business or Nonprofit company name in the “Member Name” field at the top of the application so we know which organization you are joining.

The main contact on the business account will receive invoices via e-mail on a monthly basis for all use incurred by the associate drivers who have been  granted permission to join the account.  We screen all associate drivers before adding them to an account and notify the main contact as we complete this process for each driver.  Upon receiving the invoices from us we ask that the main contact promptly review them to ensure that all usage shown has indeed been pre-approved.

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Why do you have separate mileage and hourly rates?

We keep mileage and hourly charges separate, which is different from some other carshare and rental companies, because we feel it is beneficial to the communities we work and live in. It all comes back to our mission to reduce the impact of single occupancy car driving on the community and the environment. By keeping the mileage separate, we incentivize people to work, shop, and play as locally as possible. There is a real cost to the environment (air pollution, CO2 emissions) and community (traffic, wear and tear to roads) for every mile driven so we encourage people to consider their impact by making mileage a separate charge.

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The long version*

eGo’s Liability coverage is $1,000,000. This coverage pays for any bodily injury or property damage that is caused by an eGo driver’s negligence. This would pay for injuries to someone in another vehicle or damage to their property – as long as eGo’s driver is legally liable for the damages.

 

Damage to eGo vehicles caused by an accident would be paid for by our Collision coverage (Physical Damage). This coverage is subject to a $1,000 deductible. Collision coverage pays for any collision with our vehicles (including damage while parked) – regardless of who is at fault in the accident. If another party causes the damage to an eGo vehicle, and they are found legally liable for the damage – our insurance carrier would pay for the damage, but attempt to recover the amount paid (plus our deductible) from the party who caused the damage.

 

Comprehensive Coverage pays for damage to eGo vehicles caused by something other than a collision. (ie: theft, vandalism, hail damage, etc). Collision with an animal is also covered under Comprehensive. This coverage is also subject to a $1,000 deductible.

 

eGo’s policy also has a $5,000 Medical Payments limit. This pays for medical bills incurred by the driver and any passengers in eGo vehicles – regardless of fault. After the $5,000 limit is reached, if the other driver is legally liable, their liability policy pays for the injuries to an eGo driver. If they have no insurance, or it is a hit and run – then eGo’s Uninsured Motorist coverage pays for the injuries.

 

If eGo’s driver is legally liable for the accident, after the $5,000 in Medical Payments is exhausted, their personal medical insurance coverage would pay for their medical bills. Other than the $5,000 in Medical Payments, eGo’s insurance does not cover injuries to one of eGo drivers if they have no medical insurance and their negligence causes the accident.

 

 

This is only a summary and not the legal language of our coverage. If you want more detail about your coverage, you can get the complete terms in the policy by contacting us.

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Affordable Housing Multi-modal Toolkit

eGo CarShare was awarded a Congestion Mitigation and Air Quality (CMAQ) grant through Denver Regional Council of Governments (DRCOG) for 2014-2015 to create “Multi-modal Toolkits” for residents in various affordable housing neighborhoods in Boulder and Denver. Partial matching funding is being provided by Mile High Connects and The Denver Foundation. eGo will partner with Boulder Housing Partners (BHP), Denver Housing Authority (DHA) and Habitat for Humanity of Metro Denver (HFHMD) to provide select households with significantly subsidized monthly transit passes, easy access to carsharing at discounted rates, free or discounted B-cycle memberships and/or access to pool bikes, and education about the multi-modal transportation options available to them. The program began in the spring of 2014 and will run through February 2016.

Find out more about this program and to see if you live in a participating neighborhood here.

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How do I get the day rate / What is the hourly cap?

We do not have a daily rate. Being a nonprofit carsharing company, we do not bundle mileage and hourly rates in keeping with our mission to reduce the impact of single occupancy vehicles on the environment and community. However, to make carsharing more affordable, we have an hourly cap on the amount you can be charged hourly in 24 hours.

The “hourly cap” is the limit to the per hour charge of an extended reservation and is automatically calculated. For example, a 10 hour reservation on the Free Wheelin’ plan is not $4.50 x 10 hours = $45, it is “capped” at $39.

Mileage fees are calculated separately, making the rate you will be charged the next day for extended trip the hourly cap plus the estimated mileage per hour of your reservation.

As always, your actual mileage rates will be either credited (if you drove less than the billed 5 miles per hour) or billed (if you drove more than the billed 5 miles per hour) to your account invoice at the end of the month when we get the mileage data.

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Can I drop the car at a different location from where I picked it up?

Unfortunately no. One way carsharing is an interesting model but it’s impacts on walking, biking, and transit use are unproven. We are always looking for new ways to innovate but at the same time we want to stay true to our mission. We will continue to evaluate the possibility as we learn more about the impacts of offering one way carsharing.

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What is eGo CarShare’s Privacy Policy?

This document contains our complete Privacy Policy.

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Business Rate Details

Weekday Hourly Rates
Weekday 6am – 11pm $4 per hour*
Weekday 11pm – 6am $2 per hour*
Weekday 6am – 6pm  Hourly Max $29
Weekday 24hr  Hourly Max $39
Weekend Hourly Rates
Weekend Hours 6pm Friday – 6am Monday
Weekend 6am – 11pm $6.95 per hour*
Weekend 11pm – 6am $2 per hour*
Weekend 24hr Hourly Max $49
Mileage Rates
1-50 Miles 33¢ per mile
After 50 Miles 20¢ per mile
Membership Fees
Annual Fee Per Driver $25
Account Setup $0
Driver Application Fee $0
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Nonprofit Rate Details

Hourly Rates
6am – 11pm $4 per hour*
11pm – 6am $1 per hour*
Hourly Max. between 6am – 6pm $29
Hourly Max. for 24 hours $39
Mileage Rates
1-50 Miles 33¢ per mile
After 50 Miles 20¢ per mile
Membership Fees
Annual Fee Per Driver $0
Account Setup $0
Driver Application Fee $25
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February 1st Rate Change Information

Did You Know?

  • We changed our rates effective February 1st, 2014.
  • The cost of day trips are now more affordable! We unbundled our mileage from our day rates so you only pay for what you use. This makes day trips up to 25% cheaper.
  • We relaxed our cancellation policy! See below for more information.
  • The sharing part of carsharing is important. For some circumstances we increased our late fees to be on par with industry standards to help encourage our members to return cars on time.
  • We have not changed our rates in the past 4 years!
  • eGo CarShare is a nonprofit organization that is dedicated to providing carshare to everyone in the Metro area. Because we don’t have to answer to outside investors or shareholders, our rates are designed to cover our operational costs, and any additional funds are used to expand our program and/or are applied to our unique low-income carsharing initiatives.

For Existing Members

  • Unless you let us know otherwise, you will remain on the same rate plan.
  • If you want to change your rate plan, use the form at the bottom of this page.
  • Existing Peace of Mind members will be charged their Annual Fee on the anniversary date of their membership, starting in March 2014. You will be notified in advance as to what month your Annual Fee will be charged.
  • If you would like to cancel your membership, please email info@carshare.org, and we will get the process started.
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Member Support

We offer superior, local 24/7 member support. When you call Member Suppport (303.720.1185), you can be guaranteed that one of our friendly, local staff members will immediately help answer or resolve whatever question or issue you have. We pride ourselves on going the extra mile for our members and making carsharing as easy and convenient for you as possible. Most of our staff members don’t own cars, which means we’re also eGo CarShare members! Chances are we will have firsthand knowledge about most any issue you encounter. Call or e-mail us. We’re here to help.

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Requirements

  • You must have at least 2 years of licensed driving experience, so you must be at least 18 years old.
  • If you’re 18 – 21 years old you must have a clean driving record (something your mom would be proud to show off ).
  • If you are over 21 you still need to have a very good driving record. A few minor incidents/violations will be accepted, but nothing major like a DUI.
  • If you consider yourself a permanent Colorado resident then you must get a Colorado driver’s license within 30 days of establishing permanent residency. (You are responsible for following all applicable State laws)
  • If you are a temporary Colorado resident (such as a student or visiting professor) you can apply using your out of state license.
  • If you are a temporary Colorado resident and have a foreign driver’s license, you must provide with us a current, official driving history record (in English).

If you meet the above requirements:

a)  Review our Membership Handbook and

b)  Membership Agreement

c)  Fill out the appropriate online application

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Facebook Posts

100 Cars For Good Banner2

  1. Please post to your Facebook page leading up to October 20th as well as on October 20th.
  2. Use the photo the right. Photos increase the possibility a post will be seen.
  3. Please see the below Sample Facebook posts for both pre and day of voting.

Post between Now and Oct 19th

  • Help eGo CarShare WIN a new Toyota MOBILITY VAN! eGoCarShare is a FINALIST in Toyota’s 100 Cars for Good! Sunday, October 20th, they need your vote and your help getting out the vote to your FB friends. 2 orgs per day will win the vehicle of their choice! Set a reminder to vote today for eGo CarShare at www.100carsforgood.com.
  • Toyota 100 Cars for Good is back! eGo CarShare is a FINALIST this year, which means they could WIN a Toyota Sienna MOBILITY VAN to help mobility challenged members of our community. Their voting day is Sunday, October 20th. Mark your calendars and help spread the word. Set a reminder at www.100carsforgood.com to vote for eGo CarShare.

Post on Oct 20th
October 20th is a Sunday, please consider scheduling a post in advance for early Sunday morning.

  • Help eGo CarShare WIN a new Toyota MOBILITY VAN. VOTNG is TODAY only at www.100carsforgood.com! Please vote NOW and spread the word far and wide. Together we can provide more mobility options to people with mobility challenges.
  • Help eGo CarShare WIN a new Toyota Mobility Van TODAY! eGo is Denver-Boulder’s local, nonprofit carshare organization serving our community since 2001. Please vote NOW and spread the word fare and wide. Together we can provide more mobility options to people with mobility options. www.100carsforgood.com.
  • Vote TODAY for eGo CarShare your local, nonprofit carshare provider serving our Denver-Boulder communities since 2001. eGo needs your vote (and your neighbors and co-workers, etc) to win a Mobility Van through Toyota’s www.100carsforgood.com program. All voting happens today (10/20) and the top two nonprofits win the vehicle of their choice. Please vote and spread the word!
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