Membership FAQs

You are responsible for knowing all of the information in the Member Handbook and Membership Agreement. We respect your privacy: take a look at our Privacy Policy.

Why do we operate as a nonprofit?

We’re committed to helping our members share more than just cars. We want to promote community through a shared sense of purpose. By sharing the costs of car ownership, more resources will be available for the things that truly matter – like clean air, water, and open space instead of parking lots. Shared vehicles, in combination with urban cycling and reliable transit, give our nonprofit model the leverage to partner with virtually unlimited opportunities and offer our members the lowest rates possible. For more information, check out our Mission.

Will eGo CarShare’s usage fees go up with the price of gasoline?

We have one of the lowest fee schedules of any carshare organization in North America, and we held our rates steady throughout the wildly fluctuating gas prices in 2008. We aim to keep our service affordable to encourage new membership in lieu of car ownership. Our nonprofit model helps ensure that we can continue these objectives. However, we do recognize that gas prices are certain to rise again, and modest adjustments may become necessary. Our goal of adding mostly alternative-fuel vehicles to our fleet will help insulate us from unpredictable oil prices, and provide you with the cleanest transportation options available.

Applications

How old do I have to be to apply?

You must have at least 2 years licensed driving experience. If you are between 18 – 21 years old you must have a sparkling clean driving record.

Do I have to have a Colorado state license?

You don't have to have a Colorado driver's license to be a member. We accept licenses from other states and countries. If you are a new Colorado resident, please review the Department of Revenue's requirements for getting a Colorado driver's license.

I see you have an option to set up a group account. What does that mean?

You can save money by sharing an eGo CarShare account with family members, housemates, or coworkers. If you would like to set up a group account (household, business, organization, school) please visit our Join Now page. We do have to check driving records for all applicants, which means the $25 application fee applies to each new driver.

How long does it take to get approved?

It takes approximately 1 business day to be approved for membership. After you are approved, we will mail your key fob to you. If you live or work near either of our offices and would prefer to pick up your fob, please send us an email at info@carshare.org. If you are in a hurry and would like to rush the application process, take a look at our rush policy.

Refer a friend

The more people sharing cars the better! We want to encourage you to help eGo grow by telling friends, family, co-workers or complete strangers about our great service. Be sure the person you refer includes your name on their application, and you will receive a $10 driving credit! Get out there and share the eGo CarShare love.

Reservations

How do I get the day rate / What is the hourly cap?

We don't have a day rate, we cap the per hour charge. The “hourly cap” is the limit to the per hour charge of an extended reservation and is calculated automatically. For example, a 10 hour reservation on the Free Wheelin’ plan is not $4.50 x 10 hours = $45, it is “capped” at $39. Mileage fees are calculated separately, allowing trips of varying time and distance to all be affordable.

Can I drop the car at a different location from where I picked it up?

Unfortunately no. One way carsharing is an interesting model but it's impacts on walking, biking, and transit use are unproven. We are always looking for new ways to innovate but at the same time we want to stay true to our mission. We will continue to evaluate the possibility as we learn more about the impacts of offering one way carsharing.

Will a car be available when I need one?

All reservations are made on a first-come, first-serve basis. 75% of all reservations are made less than 24 hours in advance and 50% are made less than two hours in advance. If you plan ahead, chances are very good you’ll get the exact vehicle you want, when you want it. You can also schedule up to 4 months in advance!

What if I need the vehicle longer than I reserved it?

If you are running late: 1) Use the web, mobile reservation website or phone system to extend your reservation. 2) If the car is already booked immediately after you, and you can’t get the car back on time, notify eGo CarShare immediately by calling 303.720.1185! Late fees will be assessed, but they will be significantly less if we can shift the next user to another car because you let us know ahead of time! Remember, it will always be cheaper to bring the car back early than to return it late!

Can I let my friend use my key fob to access a vehicle?

NO – absolutely not! Only our members are covered by our insurance. You risk getting a minimum $250 fine, membership suspension, or even indictment of grand theft auto. If your friends or family members want to drive, they need to join.  YOU are responsible for ALL use associated with your key fob. Safeguard it as you would your wallet or house keys. Notify us immediately if you misplace or lose your fob.

What if the car is not there when I reserved it?

This is a rare occurrence. First, make sure you have an active reservation for the car you are looking for by checking our mobile site or calling the automated reservation system. If you DO have a valid reservation, call us immediately (303.720.1185) so we can troubleshoot and resolve the issue. In most cases, the previous member is running a few minutes late. If the car will not be back in the time frame you need, we will offer you another eGo CarShare vehicle to use and pay for the taxi or bus fare to get to the location (if needed).

What if the vehicle has a problem or won’t start?

This is also a rare occurrence. Regular maintenance and relatively new cars prevent most mechanical issues from occurring. If you do encounter mechanical difficulties, call us immediately (303.720.1185). Never leave a disabled car without first contacting us to alert us to the issue and/or to let us know where you left the vehicle.

What if the car is dirty with trash, spilled beverages or other debris left in it from a previous member?

This rarely happens, because our members are so courteous and awesome they recognize it is a privilege to be a member of eGo CarShare. In the unusual case that you do find the car to be in unsatisfactory condition, please notify us. The person who left the vehicle in this condition will be subject to a minimum $25 cleaning fine. We do have Car Captains who help us maintain the vehicles, but each member is responsible for removing all personal belongings and trash from the car at the end of each trip. If you find personal belongings that were left behind from a previous member, please notify us and leave the items in the car, out of sight (put them in the glove compartment or the trunk if possible). We’ve been fortunate to have very trustworthy members who report finding MP3 players, smartphones, etc. left behind in cars. Their rightful owners are always very grateful to get these items back. So please share the love!

What if I have an accident?

We hope no one gets hurt! But in the event of an accident, please follow the below steps to ensure everyone is safe and the accident is documented properly.
  • Make sure everyone is moved to a safe location.
  • Call for emergency help if needed.
  • If another vehicle or personal property was involved, by law you need to call the police immediately to get a police report.
  • Complete the Accident Report form found in the orange envelope in the glove compartment.
  • Notify eGo CarShare staff as soon as possible.

What is my liability in case of an accident?

Rest assured knowing that we have full insurance coverage (including $1,000,000 in liability coverage – more than double the recommended amount) which is included in our usage rates. We have a $500 deductible on all our vehicles, so if you are in an accident, that would be the limit of your financial liability. However, if you violate any of the rules of membership and you are cited for a DUI or reckless driving, etc., all bets are off and you could be held legally responsible for much more than the $500 deductible. You may also enroll in our Damage Fee Waiver Program, which provides peace of mind by reducing your out-of-pocket cost for damage that occurs during your use of an eGo CarShare vehicle. You can reduce your prospective liability from a $500 deductible to $0. By enrolling in our Damage Fee Waiver Program, you pay $45 annually per driver and if an incident occurs, your deductible is reduced to $0 instead of $500. Please see the FAQs below for more information. All drivers under the age of 21, or those who have NOT held a US issued drivers license for at least two years, are required to enroll.

Do I need to fill the gas tank?

Yes – sometimes. It is the responsibility of each member to fill the tank whenever the tank is at or less than ¼ full. But you don’t have to pay for it!

Members are required to refuel whenever the gas gauge is at or below 1/4 tank (that’s 2 bars of gas in the Priuses). Use the universal gas card found in the glove compartment of each car. When you swipe the card at the pump, you will be prompted to enter the odometer reading and the Driver ID number. Follow the directions on the card to find this number. This is NOT your personal membership number.

If you do NOT refuel when required, you will be charged a $25 refueling penalty fee. Please keep an eye on the gauge on your way back to your parking space.
 Refueling Tips
  • Refuel with 85 octane gas.
  • The gas cards in each car work at almost all gas stations.
  • Enter the current odometer reading and Driver ID correctly.
  • If you need to pay with your own money for some reason (this is rare), please take a photo of the receipt and email it to info@carshare.org. This will speed up your reimbursement. Otherwise, leave the receipt in the glove compartment with the gas card and include your member number.

Can I transport my pet?

At this time all pets must be transported in a pet carrier. As our fleet grows, we may be able to designate some vehicles as “pet friendly.” If you notice any pet hairs, etc., in any of our cars, please notify us. Also, if you have any severe pet allergies, please notify us of this when you apply so that we can ensure the cars you use will be completely pet-free.

Can I smoke in the car?

No! No smoking of any kind is allowed in any of our vehicles at any time. And no open alcoholic beverages either. Follow all Colorado laws with regard to transporting alcohol in a vehicle.

What if the designated parking space is occupied?

Please call us immediately. We will usually have you park in the closest available free legal space, but we will need to know where you left the car. We may also need you to cover the cost of parking in the temporary space so that the car is not ticketed or towed (we will reimburse you for all parking costs incurred).

Account Maintenance

How do I change my rate plan?

We know seasons change, and so do your carshare needs. If you would like to change your rate plan, there are a few options:
  1. Use the web form on our Rates page.
  2. Send an email to info@carshare.org.
  3. Let us know through Member Feedback in your account.
  4. Call our support line at 303.720.1185.
You are allowed 2 free rate changes a year (additional changes are $25).

How do I cancel my account?

While we are sad to see you go, we understand that transportation needs change, as do addresses. You will need to return your fob and pay any remaining balances on your account. Once this is done, it takes one billing cycle to completely quit your account. If you think you might ever need carshare in the future (visiting friends or family, your personal car is in the shop, or you need a truck for hauling), we can keep you as an Inactive member without accruing any fees until you become active again. To choose either option, Inactive or Quitting, please complete this form

Billing

What is the estimated reservation cost?

The estimated cost is calculated at the time you make your reservation and is charged to your credit or debit card the day after your trip. The estimated cost assumes that you drive 5 miles per hour of reserved time. If you drive more than 5 miles per hour of reserved time your actual cost will be higher than estimated. If you drive fewer miles your actual cost will be lower than estimated. Any discrepancy between your estimated trip cost and actual trip cost  is automatically corrected on your monthly invoice.

How is the estimated cost calculated?

Time $ = Hourly Rate X number of hours reserved. There is a daily maximum per day for the hourly rate, which applies even if the reservation is not for a full 24 hours.
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Distance $ = 5 miles X number of hours reserved X mileage rate.
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Sales Tax $ = Sales tax of 8.21% (Boulder) and 11.25% (Denver) is added.
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Estimated Cost

What if the actual cost of my trip is different from the estimate?

At the end of the month we get the mileage data from the cars and calculate the actual cost of your trips. You will receive a detailed invoice the first week of each month via e-mail which shows your itemized trip details, payments collected throughout the month, and the remaining balance or credit on your account. If you have a balance due the amount will be automatically billed to your credit or debit card on the specified date (around the 10th of the month). If you have a credit it will be available for your next trip or can be refunded to you by request.

Why don’t you just charge the actual cost right away?

We currently don't have the technical ability to bill actual trip costs on a daily basis. At the time you complete your trip our billing system does not know the exact number of miles you drove. So the best option we have is to use the average miles driven per hour in the trip estimate calculation. We eventually hope to have the capability to institute real-time billing. We will inform our members prior to such a change being made.

How do you know my usage?

All of our vehicles are equipped with keyfob technology that tracks mileage electronically. Isn’t technology cool?!!!

How do you bill me?

We use a Pay-As-You-Drive system where the estimated cost of your trip will be charged to your card the day after your trip. At the end of the month you will receive a detailed invoice which shows your itemized trip details, fees collected throughout the month, and the remaining balance or credit on your account. You will also have the option to initiate prepaid charges for whatever amount you specify, whenever you would like. For example, you could pre-load your account with $100 at the beginning of each month. Your credit card on file will not be charged unless you go over that amount. You are responsible for keeping your credit card and general contact info up to date. If we have to contact you because some of your account info is not current, you may be charged a $25 account maintenance fee. Click here for a Sample Invoice explanation.

What if I get a parking ticket?

You must pay it – and notify us that you have done so. If eGo CarShare pays it, we’ll charge your credit card for the entire amount, including any late fees, as well as an additional $25 administrative fee. Parking tickets typically double in 14 days, so pay them immediately.

What if I get towed?

As long as you comply with all parking restrictions, it’s very doubtful an eGo CarShare vehicle will be towed during your reservation. But in the event that you violate a parking code and the vehicle is towed, you will be charged for the hours the vehicle is out of service, the price of towing and storage of the vehicle, and a minimum $50 administrative fee. You may also be charged an “inconvenience fee” if any other members were displaced because of the incident.