Member Spotlight – Jenna Bee

JennaBee_yoga_gear_Prius_webJennaBee_yoga_gear_Prius_web

I was in an accident in June of 2016 and unable to replace my car right away.  I spent the summer biking a lot, and getting a lot of rides from wonderfully supportive friends.  I was amazed at just how much I was able to do in Boulder with a bike and a little extra planning.  But I definitely missed the alone time I used to spend in the car– and the sense of independence that came from being able to drive anywhere, whenever I wanted.

As summer came to a close, a close friend started making travel plans that would leave his car in Boulder, unused for about 3 months.  He was kind and trusting enough to let me drive his car whenever I needed it– and I was reminded of how much easier life was with a car.  As I priced out options to replace my car on his return, I just couldn’t get the numbers to work out.  I operate my own business as a yoga teacher– traveling to teach many of my classes onsite.  Most of my work is in Boulder, so technically bikeable, but on any given day I need to transport a bunch of yoga mats, my computer and other “work stuff,” and oftentimes other various athletic equipment.  This can all be tricky on a bike through the Colorado winter.

A friend suggested that I look into carshare programs, so I decided to price it out.  When I saw eGo’s non-profit mission, and experienced personalized support through the application process, I was sold.  As I learned the ins and outs of the program, the team was available to answer any questions or concerns that I had.  I’ve been a member for about a month and a half now and I feel more motivated, empowered, and free in my business and my life.  This whole experience has showed me that I actually used to attach a lot of my independence to my car.  When it was gone one day, I was shocked at how little it affected me logistically, but how much it affected my feeling of independence.  So now, it’s perfect.  I have access to a car whenever I need it.  I can give friends rides again, repaying so many of the favors I called in over the past year.  I can even grab a pickup and help somebody move!  Most importantly, I can accept any new business opportunity that comes my way, with confidence that transportation won’t be an issue.

As a yoga teacher, I encourage my students to use their bodies and minds as effectively and efficiently as possible.  As a member of eGo Carshare, I feel like I’m using my time and money– and bicycle– optimally.  I’m so grateful to have found out about this valuable resource, headquartered right around the corner.

Jenna Bee

Founder and Yoga Teacher, All Terrain Yoga

Posted in News & Events

Leadership Update – Spring 2017

Karen_award_cropHappy Spring eGo CarShare friends!  We hope you are enjoying Spring in Colorado!

As a part of seasonal change, we’d like to update you on some exciting eGo CarShare changes to better serve you – our members.

In order to help us move into the future, eGo CarShare is happy to announce the addition of new leadership to our team. Recently, the Board of eGo CarShare announced the selection of Peter Krahenbuhl as our new Chief Executive Officer, and we couldn’t be more excited! But don’t worry, I’m not going away anytime soon. Peter will take over the executive management function as I move into a strategic operations role, while finally taking some muchneeded personal time to spend with my family.

Peter brings extensive leadership experience in both the private and nonprofit sectors locally to globally in the fields of sustainability and travel. His knowledge, drive and experience will add significant value to eGo’s service to our community and members, while positioning the organization to face the unique challenges and opportunities in the new mobility market.

As a team, along with our awesome support staff, Peter and I are already off to a great 2017. We’re super excited about all of the new opportunities, announcements and community support that we will continue to provide in order to help our Colorado community live a more healthy, active, carbon-free and car-lite lifestyle!

And a special thanks to you, all of our members and community partners who have supported us since we launched in 2001! It’s because of you that we are one of only six communities in the United States that has a thriving local, non-profit carshare program.

-Karen Worminghaus, eGo CarShare co-founder

Posted in News & Events

Join Our Team! Operations & Member Support Manager opportunity

We're Hiring BannerOperations & Member Support Manager

Full Time– Boulder, Colorado

 

 

We are currently seeking a passionate Member Support & Operations Assistant to join our small
nonprofit team, with the intent to move the position into a full-time Operations Manager role with
the right candidate. This position is located at our office in downtown Boulder, CO.

DUTIES during the first 2-3 months will include learning and supporting Member Services, including:
• Processing new member applications
• Responding to general e-mail inquiries
• Answering our main phone line
• Responding to members’ questions via phone and/or email, etc.
• Option for on-call shifts in evenings/weekends
• Internal/member related Marketing / Outreach tasks
• Possible Fleet Assistance – help with fleet duties as needed – includes scheduling
maintenance appointments, helping with basic maintenance needs on-site (jumping a car,
getting cars washed, taking cars in for servicing, etc.)

DUTIES during months 3-6 will include an Operations and Vehicle Fleet Assistant role, along with
general office operations responsibilities. After 6 months the successful candidate will move into an
Operations Manager role, ultimately overseeing management of our 50+ vehicle fleet as well as
supervising our Member Support staff. This managerial role will likely require some direct fleet work
such as regular vehicle inspections, and taking vehicles in for maintenance and cleaning
appointments.

All candidates must be eager and willing to use a bicycle and transit, instead of a car, where feasible
on a regular basis during working hours. A transit pass and B-cycle membership will be provided.

RESPONSIBILITIES – In Office (Approximately 75% time)
• Oversee Operations – including fleet (e.g. overseeing fleet maintenance and cleaning
schedule, filing auto insurance claims, troubleshooting in-vehicle technology, etc.)
• Supervise Fleet and Member Support Staff
• Oversee and assist with member billing process
• Oversee and assist with customer support to members, including processing new member
applications, responding to general e-mail inquiries, answering phone calls, and responding
to members’ billing questions via phone and/or e-mail
• Create monthly vehicle usage and performance metrics reports; summarize trends for
Executive Director and Board of Directors
• Assist with accounts payable and receivable, including paying bills, assisting and directing
Member Support staff in handling A/R issues, and preparing basic financial statements
• Assist the Executive Director with various projects such as vehicle registration and insurance
policy renewals
• Help manage financial aspects of existing grants
• Ensure appropriate compliance, sound financial management, and accountability
• Nurture an environment of fun, creativity, and sharing
• Other duties and responsibilities as assigned and needed

RESPONSIBILITIES – Field Work (Approximately 25% time)
• Regularly assessing vehicles for damage and maintenance needs
• Scheduling and shuttling vehicles to and from service appointments
• Cleaning vehicles as needed or managing outsourced cleaning company
• Troubleshooting and resolving issues with our in-vehicle technology
• Performing minor repairs and routine maintenance, e.g. jumping vehicles, changing flat
tires, changing windshield wiper blades and air filters, etc.
• Providing emergency field / roadside assistance to disabled vehicles

QUALIFICATIONS
Required:
• Proficiency in Microsoft Office (particularly Excel); eagerness to learn new software applications
• Excellent oral and written communication skills
• Strong organizational skills
• Keen attention to detail without losing sight of the big picture
• Strong analytical and problem solving skills; enjoys looking for ways to improve systems and workflow
• Excellent customer service skills
• Strong interpersonal skills and professional maturity in interacting with carshare members,
co-workers, Board members, and vendors
• Ability to handle and prioritize multiple requests and deadlines in a calm and focused manner
• Proactive and self-motivated, but also an excellent team player – always willing to help out
with any task at hand with a positive attitude
• Comfortable working in a small, dynamic, often fast-paced, office environment with minimal
supervision
• Demonstrates initiative and reliability

Bonus:
• Experience in QuickBooks
• 1-3 years of bookkeeping or accounting experience or bachelor’s degree in related field
• Experience working at a small nonprofit organization or similar office environment
• Knowledge of carsharing industry and Transportation Demand Management (TDM)
practices
• Grant administration experience
• Conversational in Spanish
• Passionate about eGo CarShare’s mission to provide and promote alternatives to individual
car ownership, thereby reducing the environmental and social impacts associated with
motor vehicle use.
• Incorporates sustainability practices into daily lifestyle

Necessary Special Requirements:
• Valid driver’s license and clean driving record
Education and Experience:
• Minimum of two years of office administration experience
• Bachelor’s degree in related field, minimum high school diploma

COMPENSATION & BENEFITS
• Starting Salary: $27,000-$30,000 depending on experience; additional
compensation available for on-call shifts (optional); After 6 months opportunity to move to
manager role at $35,000;
• Free eGo CarShare membership and discounted usage fees
• RTD Eco Pass (transit pass)
• Paid vacation, sick time, holidays
• Employer matched retirement plan (up to 3% of salary)
• $250/year for professional development
eGo CarShare is an equal opportunity employer and does not discriminate based on sex, race,
religion, sexual orientation, gender identity, age, disability, or anything else.

TO APPLY
The position is open immediately, until filled. Interviews will be held on a rolling basis. Send cover
letter and resume to jobs @ carshare . org and include both the job title and your full name in the
subject line. Incomplete applications will not be accepted. Only applicants selected for interviews
will be contacted. Visit our website at carshare.org for more information about our organization. No
phone calls please.

In addition to your resume and cover letter, please also briefly answer the questions below in one
page or less in total.

Application Questions:
1) What do you know about carsharing, and what impact do you believe it has on the
community and environment?
2) Briefly explain what you did at your last 3 jobs and also why you left them.
3) Give us an example of a time you’ve gone the extra mile for both a customer and an employer.
4) When would you be available to start?

Posted in News & Events

Denveright Vision & Values – share your opinion

deverite_vision_6_values_graphics

 

During the summer of 2016 project teams from Blueprint Denver and Denver Moves: Transit held focus groups with Denver Land Use and Transit Stakeholder representatives.  Their goal was to better understand how Denver residents, employees, and visitors want land use, mobility and transit in Denver to be over the next 20 years. Both Blueprint Denver and Denver Moves are part of a larger community-driven planning process titled Denveright, which challenges you to shape how you want to Denver to evolve in four key areas: land use, mobility, parks, and recreational resources.

 

As 2017 begins there is still another opportunity for you and your community to contribute to the development of the Denveright vision by looking over the graphic plan and providing feedback at the bottom of this webpage:

https://www.denvergov.org/content/denvergov/en/denveright/share-your-voice/values-and-vision.html

 

Posted in News & Events

Longmont Promotion Extended Through 2016!

On October 25th, eGo CarShare held an event at the Pumphouse in Longmont to promote the benefits carsharing. Held in conjunction with Citizens for Open Space and Sustainability, the event featured a talk by Boulder County Commissioner Deb Gardner on the importance of sustainable communities to maintaining our way of life. New members who signed up that night received $35 in driving credit. A special promotion through the end of December is offering new members who reside in Longmont $25 in driving credit when applying online with promotional code LONGMONT$25.

With two cars in Longmont at 6th & Main St. and 287 & Pike Rd., eGo CarShare hopes to encourage more Longmont residents to take advantage of its affordable and convenient service. Gas and insurance are included in eGo’s rates, along with 24/7 access to a fleet of more than 50 cars and trucks at locations in Longmont, Boulder and Denver.

To see carsharing in action, please watch this video on the eGo CarShare YouTube page

Posted in News & Events

Support eGo CarShare on Colorado Gives Day; Dec. 6, 2016

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Continuing the tradition of community support for nonprofits, the 7th Annual Colorado Gives Day is happening again on December 6, 2016.

ColoradoGives.org is a year-round, online giving website featuring more than 1,800 Colorado nonprofit organizations. Made possible by Community First Foundation since 2007, ColoradoGives.org encourages charitable giving by providing comprehensive, objective and up-to-date information about Colorado nonprofits and an easy way to support them online.   All of the charities on ColoradoGives.org are recognized by the Internal Revenue Service and the Secretary of State and are in good standing. Donations are tax deductible as charitable contributions to the full extent permitted by law.

Please look over our section of this great fundraising website and pledge support if you are able to.  We greatly appreciate your involvement, both financially and in your actions to help reduce the impact of motor vehicle use in the Boulder-Denver area.

https://www.coloradogives.org/eGoCarShare/programs

Posted in News & Events

Longmont Member Drive Event at Pumphouse: Oct. 25, 2016

ego_happyhour_flyer_cropPlease join eGo CarShare on October 25, 2016 as we launch a new member drive in Longmont. With two cars in Longmont at 6th & Main St. and 287 & Pike Rd., eGo CarShare hopes to encourage more Longmont residents to take advantage of its affordable and convenient service. Gas and insurance are included in driving rates, along with 24/7 access to a fleet of more than 50 cars and trucks at locations in Longmont, Boulder and Denver.

eGo CarShare began serving Longmont in 2015 with a supporting grant from Boulder County’s Mobility for All program to provide additional  transportation options for low-income residents. Boulder County Housing Authority (BCHA) residents and Longmont Housing Authority (LHA) residents in Longmont receive free eGo memberships and discounted carshare usage rates. eGo is also currently offering new members from the general public $25 in driving credit with promotional code LONGMONT$25.

“We’re thrilled about launching a member drive in Longmont to bring new multi-modal options to residents here. CarSharing offers many benefits to the community of Longmont. As Longmont’s population grows, so will its demand for more transportation options,” said eGo CarShare’s Executive Director, Karen Worminghaus.

CarSharing coincides directly with the City of Longmont’s Multi-Modal Transportation Plan, with a vision to “develop and improve a safe, efficient, and convenient transportation system that provides viable mobility choices for all Longmont residents.” “We support carsharing as a viable alternative to owning a car in Longmont,” said Longmont Transportation Planner Phil Greenwald. eGo CarShare has worked with the Longmont Downtown Development Authority to help secure its downtown location in the parking lot off 6th & Main street. “We have been pleased to work with eGo CarShare to offer service in Longmont. It’s a convenient service that contributes to transportation options in Longmont’s downtown,” said Kimberlee McKee, Executive Director of the Longmont Downtown Development Authority.

Access to carsharing for the greater Longmont community integrates effectively with Boulder County’s RideFree Longmont program, which allows all of Longmont’s local buses to be free for anyone to use. “We are proud to support eGo CarShare’s member drive in Longmont. CarSharing fulfills a vital role in the  transportation options that are available to low-income and underserved populations, that are the focus of our Mobility for All program,” said Angel Bond, Mobility for All Program Manager, Boulder County Transportation.

 

*Media are invited to attend the following event!*

 

Date: Tuesday, October 25th, 2016

Time: 5:30-7:30 p.m.

Location: Pumphouse Brewery & Restaurant 540 Main. St. Longmont, CO

What: Happy Hour to learn more about eGo CarShare in Longmont. Members of the public are invited to find out more about how eGo CarShare can help them lead a car-free or car-lite lifestyle. Event is being co-sponsored by Citizens for Sustainability and Open Space.

Posted in News & Events

Billing Updates & Account Details

Engage_web_settings_Account_StatementWe hope you are enjoying our new system, particularly the enhanced mobile web site. If you haven’t already done so, we encourage you to review the various software tutorials we have posted recently on our blog.

Please familiarize yourself with the new billing process by logging into your account.

Once you are logged in, please click this link to see your current “Account Statement” to view current activity in August.  You may also click this link to see invoices from July 2016

We use a new real-time-billing (RTB) system to calculate the charges on your statement:

  • The full cost of each trip (including actual mileage plus any additional fees and credits) should be charged to your payment card on file about 2-5 days after the end of each reservation.
  • You can see the costs associated with each trip and the date of individual payment charges during the current month in the Account Statement screen.
  • Toward the top of the Account Statement screen is an amount listed as “Processed Transactions Amount.” This represents the cost of all your recent trips for which we have received (‘processed’) billing data from your vehicle booking. Anytime this amount is more than $1 you can expect this amount to be charged to your card the next day.
  • Occasionally you will see that some of your trip charges will be bundled together, as we don’t always get usage data needed for billing back from each car every day.

If you were charged for multiple trips on July 28th or August 8th:

  • It took us a few days to get everything set-up in our new system and to transfer over all the account data from our old system, hence we couldn’t process most automated charges between 7/21-7/27, so they were processed on 7/28.
  • There was another batch of trip charges from 7/29-8/7 that got bundled together and processed on 8/8.
  • Going forward trip charges should be processed on a near daily basis, but occasionally you will see that some of your trip charges will be bundled together since we don’t always get usage data back from each car every day.

The last several weeks were very busy for us and our small staff worked long hours to make operations go as smoothly as possible. We greatly appreciate your patience during this big transition.

Posted in News & Events

Account Settings Overview

Engage_web_settings_Invoicing_1

Please Review your Account Details in our New Reservation System

In addition to verifying your account information online, there are a few extra steps required for certain accounts to get started.  There are also several customization features available to all accounts which make vehicle reservations even easier.

Please click here to review our Account Settings manual.

Once your details are updated, click here to login for vehicle bookings.

Posted in News & Events

New Booking System Tutorial (mobile)

Engage_mobile_site_login

On July 20, 2016 we also launched a new mobile Reservation / Booking System!

Over the next few weeks we’ll be posting tutorials and helpful tips about both desktop & mobile versions of our new system.  We recommend using a desktop PC or Mac to verify your account information online.  If you need help getting started, please review the tutorial on our previous blog posting.

Click here to view our tutorial about How to Make a New Booking with the Mobile Website.

Once you feel ready to try it out, click here to login to the new system.

Posted in News & Events