Update from the Director – Come Growth with Us!

Hello eGo CarShare Community,

As many of you know, eGo CarShare (formerly Boulder CarShare) has been a central part of my life since we first launched back in 2001. I continue to be very committed to seeing our organization grow and thrive in the Metro area, but the time is right to make some changes – both for me personally, as well as organizationally for eGo CarShare.

With our recent software transition behind us, we have the opportunity to restructure and streamline some of our positions. I’m also personally looking to ‘restructure’ my life in a way that affords me the flexibility to spend more time with my family in the Midwest. (I would not have been able to help start Boulder CarShare without the help and support of my family, and it’s time for me to return that support.) Therefore, in the upcoming months I’ll be passing the torch to a new Executive Director and we’re also consolidating our Member Support and Billing positions.

I’ll be staying on as ED until we have hired a new ED who will lead our organization on to another exciting chapter in our organization’s future, at which point I will shift more fully to Operations Management and/or an advising capacity, which will allow me more flexibility and time for family.

Our new and improved software system is also allowing us to restructure some of our internal operations, so we are currently hiring for a Member Support/Billing Manager extraordinaire.

Both of our job postings are on our blog. If you would like to become a more active part of the eGo CarShare team, we welcome you to apply.

I look forward to this new chapter in my life, as well as a new phase for eGo CarShare.

I would like to thank our board, staff, and all our members and various partners for your support throughout the years. We wouldn’t be where we are today without your help, support, and involvement.

With appreciation,

Karen Worminghaus

Executive Director

eGo CarShare

 

 

 

Posted in News & Events

Executive Director Opportunity

Job Title: Executive Director

Reports To: Board of Directors/Board President 

Application Deadline: September 26th. Interviews will be held on a rolling basis.

eGo CarShare is a local 501(c)(3) nonprofit carsharing organization serving communities in the Boulder-Denver metro area.  Our mission is to provide and promote alternatives to individual car ownership, thereby reducing the environmental, social, and financial impacts associated with motor vehicle use. In 2014, eGo CarShare was recognized by Colorado Biz with the Inaugural Green Colorado Award. Visit our website at carshare.org for more information about our organization.

eGo CarShare is at an exciting and pivotal moment and we are seeking an entrepreneurial leader who will help catapult the organization through its next phase of development and ensure that the organization remains at the forefront of the rapidly evolving shared mobility industry. The candidate selected will need to be an innovative, resourceful, and motivated self-starter with a proven track record of fundraising, organizational development, and strategic project management. The Executive Director will work with the eGo CarShare Board to carry out the organization’s mission and provide strategic leadership and implementation of the vision. The Director will also promote membership growth, ensure financial sustainability, and inspire and motivate a dedicated staff with a shared passion for the ideals of our organization.

Areas of Responsibility

  • Board Partnership:Reports to and works closely with the Board of Directors to develop and implement eGo CarShare’s strategic plan, as well as programming initiatives aligned with the mission. Serves as the primary liaison between the Board of Directors and staff, providing timely information, options for action, and ideas and recommendations for catalyzing eGo CarShare into a successful future.
  • Team Management: Responsible for staff hiring and training. Provides the vision, direction, advice, inspiration, and motivation to the eGo CarShare team that oversees daily operations. Ensures that staff have the resources to be successful and that their professional development is nurtured and recognized.
  • Community Involvement: Enhances the visibility of the organization through effective public relations and marketing efforts to promote membership growth. Is an active presence in the environmental, business, and civic communities. Builds and manages strong relationships with partner organizations, funding agencies, government entities, media, and carshare members.
  • External Partnerships: Serves as an active networker and relationship builder. Strengthens and expands eGo CarShare’s working relationships with diverse stakeholders and partners, including business owners, trade associations, local and state government and regulatory agencies, non-profits, community groups, and others.
  • Fundraising and Resource Development: Increases and diversifies operational funding. Spearheads fundraising efforts, including donor programs and potential corporate sponsorships, grants, events, and other initiatives that may represent new streams of revenue for the organization.
  • Fiscal Management: Develops the annual budget and is responsible for ensuring the continued financial strength of the organization. Prepares and presents financial information at monthly Board meetings. Works with the Board Treasurer to discuss and reconcile the budget. Ensures compliance with all legal and regulatory requirements.
  • Accountability: Works with the Board to measure the organization’s impact and effectiveness and establish benchmarks for success.

MINIMUM QUALIFICATIONS

Any equivalent combination of the following education, experience, knowledge, skills, and abilities. 

  • Minimum two years in a leadership role with small- to mid-size organizations, including managing staff and operations
  • Demonstrated success in fundraising and financial management
  • Understanding of basic accounting principles
  • Proficient in Microsoft Office Suite
  • Bachelor’s degree or 5+ years relevant experience
  • Excellent organizational, written, oral, and interpersonal communication skills

PREFERRED QUALIFICATIONS

  • Management experience with profit and loss responsibility for a budget in excess of $500,000
  • Knowledge of Transportation Demand Management (TDM) practices
  • Strong professional connections to local nonprofit funding community, with demonstrated success in cultivating and maintaining relationships with foundations, corporations, government agencies, and individuals
  • Incorporates sustainability practices into daily lifestyle
  • Passionate about eGo CarShare’s mission: To provide and promote alternatives to individual car ownership, thereby reducing the environmental and social impacts associated with motor vehicle use
  • Experience with QuickBooks, Engage (carshare software), Gmail, DropBox, RedBooth, Google Apps, Adobe InDesign

COMPENSATION & BENEFITS

  • Annual salary of $40,000-$50,000 with potential for performance-based increase based on financial performance of the organization
  • Free eGo CarShare membership ($240 annual value) and half price usage fees
  • Employer-paid RTD Eco Pass bus pass (~$2,200 annual value)
  • $220/month toward health insurance
  • Two weeks paid vacation, sick time, and holidays
  • Discretionary unpaid time off
  • Employer-matched 401k retirement plan
  • $250/year for professional development
  • Super awesome coworkers!
  • Flexible working environment that supports work-life balance

TO APPLY

  • The application deadline is Monday, September 26th. Interviews will be held on a rolling basis.Please send a cover letter and resume to jobs@carshare.org and include both the job title and your full name in the subject line. Incomplete applications will not be accepted. Only applicants selected for interviews will be contacted. No phone calls please.

eGo CarShare is an equal opportunity employer and does not discriminate based on sex, race, religion, sexual orientation, gender identity, age, disability, or anything else.

The above job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements, and does not limit the assignment of additional duties at the discretion of the Board of Directors, or as organizational needs evolve.

Posted in News & Events

We’re Hiring – Member Support and Billing Manager

Member Support and Billing Manager

Full Time – Boulder, Colorado

September 6, 2016

eGo CarShare is seeking a passionate and highly motivated Member Support and Billing Manager to join our small nonprofit team. This position will primarily work from our office in downtown Boulder, CO with the opportunity to occasionally work at our shared office space in Lodo (Denver). This is a full-time position. Hours are Monday-Friday, 9am-5pm.

The Member Support and Billing Manager position is the hub of our operations and represents the “face and voice” of our organization to the majority of our 2,000+ members. As such this is a key position in our organization and requires outstanding customer service skills, as well as a very wide range of operational knowledge and competency. The ideal candidate will be equally comfortable with, and will enjoy, troubleshooting timely operational issues with members as he/she is with doing more routine duties such as processing applications and responding to a wide array of e-mail inquiries. This is typically a very dynamic job which requires the ability to quickly prioritize and shift focus as needed. Attention to detail and follow-up is also essential.

RESPONSIBILITIES

Primary responsibilities include:

  • Members Support – includes providing outstanding support to our members, answering our main phone line, processing new member applications, responding to general e-mail inquiries, troubleshooting operational and reservation issues with members, educating members about our policies and fees, member account maintenance, etc.
  • Billing Manager – includes daily carshare billing activities, preparing and e-mailing out monthly member statements, answering members’ billing questions via phone and e-mail, managing member accounts receivable, assisting with accounts payable

Additional duties may include:

  • After Hours Member Support – option for on-call shifts in evenings and weekends
  • Fleet Assistance – help with fleet duties as needed – including assisting with filing insurance claims, scheduling maintenance appointments, helping with basic maintenance needs on-site (moving a car to a different parking space, jumping a car, etc.)
  • Various Marketing / Outreach tasks
  • Other duties and responsibilities as assigned and needed

 

QUALIFICATIONS

Required:

  • Minimum of three years of office administration experience
  • Minimum of two years of customer service or operational management experience
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Exceptional computer skills, including proficiency in Microsoft Office (particularly Word and Excel), Gmail and Google docs; eagerness to learn new software applications
  • Enjoy working in a small, dynamic, often fast-paced, office environment with minimal supervision
  • Enjoy working independently the majority of the time; very self-directed
  • Ability to handle and prioritize multiple requests and deadlines in a calm and focused manner; comfortable with task deferment as needed to accommodate changing work demands throughout the day
  • Keen attention to detail and follow-through without losing sight of the big picture
  • Strong organizational skills
  • Strong analytical and problem solving skills; enjoys looking for ways to improve systems and workflow
  • Strong aptitude and comfort with troubleshooting general vehicle operational details
  • Strong interpersonal skills and professional maturity in interacting with carshare members, co-workers, Board members, and vendors
  • Proactive and self-motivated, but also an excellent team player – always willing to help out with any task at hand with a positive attitude
  • Demonstrated initiative and reliability
  • Good sense of humor
  • Incorporates sustainability practices into daily lifestyle

Preferred:

  • Experience working at a small nonprofit organization or similar office environment
  • Knowledge of carsharing industry and Transportation Demand Management (TDM) practices
  • Passionate about eGo CarShare’s mission to provide and promote alternatives to individual car ownership, thereby reducing the environmental and social impacts associated with motor vehicle use.
  • Avid bike or transit commuter, working knowledge of public transit system in both Boulder and Denver; you do NOT need to own a car
  • Proficiency in Spanish

Necessary Special Requirements:

  • Valid driver’s license and clean driving record

COMPENSATION & BENEFITS

  • Starting Salary: $27,000-$30,000 depending on experience; additional compensation available for on-call shifts (optional)
  • Free eGo CarShare membership and discounted usage fees
  • RTD Eco Pass (transit pass)
  • $220/month toward health insurance
  • Paid vacation, sick time, holidays
  • Employer matched retirement plan
  • $250/year for professional development

eGo CarShare is an equal opportunity employer and does not discriminate based on sex, race,  religion, sexual orientation, gender identity, age, disability, or anything else.

TO APPLY

The position is open immediately, until filled. Interviews will be held on a rolling basis. Send cover letter and resume to jobs@carshare.org and include both the job title and your full name in the subject line. Incomplete applications will not be accepted. Only applicants selected for interviews will be contacted. No phone calls please.

 

In addition to your resume and cover letter, please also briefly answer the questions below in one page or less.

Application Questions:

1) What do you know about carsharing, and what impact do you believe it has on the community and environment?

2) Briefly explain what you did at your last 2 jobs and also why you left them.

3) Give us an example of a time you’ve gone the extra mile for both a customer and an employer.

4) When would you be available to start?

 

ABOUT EGO CARSHARE

eGo CarShare is a local 501(c)(3) nonprofit carsharing organization serving the Denver-Boulder metro area. eGo CarShare is a local, affordable, sustainable, and innovative organization, committed to serving and improving our community. Our mission is to provide and promote alternatives to individual car ownership, thereby reducing the environmental and social impacts associated with motor vehicle use. Every car in our fleet replaces 9-13 privately owned vehicles. In 2014, eGo CarShare was recognized by Colorado Biz with the Inaugural Green Colorado Award. Visit our website at carshare.org for more information about our organization.

Posted in News & Events

New Booking System Tutorial (desktop)

 

On July 20, 2016 we switched to a new and improved carshare Reservation / Booking System!

Over the next few weeks we’ll be posting a variety of tutorials and helpful tips about how to use our new software. Please also feel free to contact us with questions and feedback. Click here to view our tutorial about How to Make a New Booking (Reservation).

Existing members, click here to login to the new system.

A few helpful login tips:

If you joined eGo CarShare before July 20, 2016, please login as follows:

INDIVIDUAL Member? –> Login using your usual Member ID # and Password.

HOUSEHOLD or Organizational Member? —> Your login has changed slightly.

  • If you are the first Driver on your account login with a :01 after your Member Number (e.g. 1234:01).
  • If you are the second, or third, etc. Driver, and your login used to be formatted like 1234-2, now use 1234:02, 1234:03 and so on.

If you can’t get logged in using your Member ID #, try your e-mail address instead (in conjunction with your usual carshare password).

If you still can’t get in:

  1. Try using the Reset link on the login page (https://reservations.carshare.org), or
  2. Call our office at (303) 720-1185 or e-mail us at info@carshare.org.
Posted in News & Events

BCHA Casa Esperanza CarShare Pilot Program

Group Photo_Casa Esperanza_06112015

eGo CarShare is excited to be part of a pilot program to bring carsharing to low income residents in Longmont! This pilot project is a joint effort between eGo CarShare and Boulder County to bring more awareness of transportation options and to increase resident mobility.

In June 2015, eGo CarShare placed two vehicles, a Honda Fit and a Nissan Versa, at the Casa Esperanza housing development in South Longmont. The cars will be available to all BCHA residents in Longmont – including residents of the Casa Esperanza and Cottonwood housing developments – free of charge for the first two hours and at a significantly discounted rate for longer reservations. As always with eGo CarShare’s service, gas and insurance are included.

Providing carshare vehicles to BCHA residents is intended to be part of a larger transportation solution when paired with initiatives provided by Boulder County.The kick-off event, which happened on June 11th, included presentations on the carshare program and a tour of the cars, allowed residents to apply for a free Eco Pass through Boulder County’s neighborhood pass program and provided transit information. The talks also covered Boulder County’s Ride Free Longmont program, which allows everyone to ride all local bus routes in Longmont for FREE! The Ride Free Longmont program runs through June 2016 and will hopefully be extended. It is eGo’s hope that the carshare vehicles at Casa Esperanza will complement existing transportation options and provide further mobility options for BCHA residents.

 

Casa Launch Event

Posted in News & Events

RTD Transit Users – Make Your Voices Heard!

RTD is requesting public input on a proposed service plan for US 36 Bus Rapid Transit (BRT) between Boulder and Denver, which will be implemented in early 2016 – and on the results of their Fare Study to restructure fares District-wide.

Per our annual member survey data we know that over 80% of eGo CarShare members use the RTD transit system on a regular basis, so we encourage you to stay informed about RTD’s proposed service and fare changes which would take effect January 1, 2016. To get involved please review the info and links below and then ATTEND one of the upcoming public meetings throughout the Metro area to make your voice heard. NOW is the time to give your input to RTD about this important and impactful issue. Having an affordable, robust, and equitable transit system is essential to meeting our community’s sustainability and equity goals.

We applaud RTD for listening to, and incorporating, public input into this process. RTD staff and board members ARE listening, so it’s up to us to make our voices heard so they will know how the fares should be structured to best meet the needs of ALL riders. We should all recognize that fares will need to be set within the context of certain fiscal constraints to ensure RTD remains financially solvent, but your input will help ensure that RTD’s new fare structure and pricing will meet the public’s needs.

We strongly encourage you to attend a public hearing, but if you can’t make it to any of the meeting dates you can submit written comments about these issues to RTD. Send an e-mail (by April 8, 2015) to service.changes@rtd-denver.com, and also Cc your RTD Director. Don’t know who your RTD representative is? Lookup your Director here.

2016 Proposed Fare Changes

Fare Changes Public Meetings (partial list):

Denver: Wed, March 25 at Noon, and Wed, April 8 at 6:30pm, RTD Offices, 1600 Blake Street

Longmont: Wed, April 1 at 6:30pm, Longmont Public Library

Boulder: Monday, April 6 at 6 p.m., Boulder Public Library

Check the complete list of public meetings to find the one nearest you.

——

Primary Concerns/Recommendations:

Concern: The proposed changes to both the fare structure and fees are very significant and therefore are worthy of careful contemplation. Currently RTD staff have set a very aggressive timeline to make it through this public input process. Public input sessions end on April 8th, and the RTD board is slated to vote on whether or not to adopt the staff recommendations on April 21st. Eight (8) business days is not enough time to allow staff to thoughtfully consolidate and reflect upon the input they will receive during all 16 fare study public hearings.

Recommendation: Ask RTD to take at least one more month to thoughtfully consider and incorporate all public input they receive throughout March and April before they present their final proposal to the RTD board.

——

Concern: Significant fare increases (10-32%) will make transit unaffordable for many low-income riders.

Recommendation: Offer a 50% discounted fare for riders with incomes of $35,000 or less. Check out the novel affordable fare program Seattle (King County) just instituted!

——

Concern: Currently the monthly Local Pass price is $79; RTD is proposing to increase it to $104 – this is a 32% increase! 53% of weekday bus passengers are “transit dependent” due to not owning a vehicle (because of having a mental or physical disability that prevented operating a vehicle, or not having a valid driver’s license). Meanwhile only 25% of light rail riders are “transit dependent” and RTD is proposing to decrease the majority of light rail fares by 35-48%. These proposed changes raise very significant equity concerns. Low-income riders will be hit much harder by these proposed fare increases than mid-to-high income riders.

Recommendation: Institute a 50% discounted fare for low-income riders and keep the monthly pass fare increases in step with the other fare increases. To keep them at a 12% increase they should be priced at:

                                         Local = $88; Express = $153; Regional = $187.

——

Concern: RTD is still working on getting their SmartCard system to be fully functional. Without functions such as “accumulator” functionality, the boarding and payment process will be very time intensive and prone to error.

Recommendation: Ask RTD to prioritize the effort to make their SmartCards smart! Advances in their SmartCard and Prepaid fare card system would solve a lot of issues. It would significantly cut down on boarding times as it would eliminate the need for prepaid card users to be issued a “Day Pass” from the driver when they board, and it would reduce the chances of riders being overcharged for trips. Ask RTD to make technology improvements a priority now so the SmartCard technology is fully functional as of January 1, 2016 – when the fare changes go into effect.

 


Proposed US 36 Bus Rapid Transit (BRT) Service Plan Meetings:

Boulder: Monday, March 16 at 6 p.m., Boulder Public Library

Denver: Monday, April 13 at Noon, RTD Offices, 1600 Blake Street

Click here for a complete list of meetings about the US 36 BRT.

 

Highlights about the US 36 BRT “Flatiron Flyer” proposed service plan:

What we like about RTD’s current proposal:

  • Offering the BV (All-Station stops route) at a local $2.60 fare. The Express route (with minimal stops) would be $5.50 one-way.
  • Increased frequency of 15-minute All-Station service mid-day and 10-minute Express route frequency during peak commute times.

The City of Boulder, in partnership with the US 36 Mayors and Commissioners Coalition (MCC) and 36 Commuting Solutions, has reviewed RTD’s proposed changes and has provided their recommendations.

Summary Concerns/Recommendations:

Concerns:

  • The US 36 corridor is not receiving an equitable share of FasTracks investment dollars. Disproportionately more funding is being spent on other FasTracks corridors.
  • The US 36 Bus Rapid Transit service plan includes reductions in trip frequency and the elimination of some existing service in Boulder.
  • As currently proposed, Mid-day Express service between Downtown Boulder and Denver Union Station would be eliminated. Additionally the Express route would not make stops along the CU campus in Boulder, thus requiring CU riders to make a transfer in order to travel between CU and Denver. The Express “Flatiron Flyer” bus to and from Denver (as currently proposed) would only stop at the Transit Center and Table Mesa.
  • The new buses serving the US 36 corridor will carry fewer bicycles.

Recommendations:

  • We believe the corridor deserves operational support from RTD similar to the FasTracks funded light rail corridors in Denver, especially given the substantial level of public investment in the managed lanes.
  • Retain mid-day Express service along the corridor and include stops at CU and the Hill. In particular an Express route stop should be included on Broadway at 16th Street, as that stop was specifically enlarged a few years ago as part of the City’s “FasTracks Local Optimization” initiative to make room for the additional (and larger) BRT vehicles.
  • Incorporate other recommendations provided by the US 36 MCC and 36 Commuting Solutions.
Posted in News & Events